Teller I

Non-Exempt position reporting to the Branch Manager in San Augustine.

About the Role

Create a memorable experience that delivers consistent and value-added services dedicated to developing lasting customer relationships. Provide teller services including processing transactions such as deposits, withdrawals, cashing checks, and completing change orders with accuracy. Utilize knowledge and judgment to assure the validity of transactions processed, referring questionable items to an Assistant Branch Manager or above. Maintain a professional appearance in both dress and behavior.

Responsibilities

• Perform Southside Bank’s customer service standards with each customer interaction.
• Consistently perform with accuracy and efficiency to build customer confidence and trust.
• Provide enthusiastic, professional, and courteous service to customers and employees.
• Meet or exceed all operational and sales goals determined by retail management, including balancing, attendance, and others as applicable.
• Complete customer thank-you calls and follow up on problem resolution as directed by management.
• Know the products and services offered by the Bank and explain key benefits to customers.
• Recognize each customer transaction as a cross-sell opportunity.
• Identify and respond to the needs of new and potential customers by listening and clarifying their needs.
• Direct customers as needed to other Southside departments.
• Maintain the security and confidentiality of all sensitive Bank information.
• Accurately communicate account information to customers.
• Understand and abide by the policies and procedures established at Southside Bank.
• Follow established policies and procedures to avoid fraudulent activity (verify identification, review account history and recourse, etc.).
• Follow compliance procedures and verify accuracy of reporting applicable transactions such as CTRs, SARs, monetary logs, and Reg CC holds.
• Maintain cash drawer limits and balance the cash drawer daily in accordance with Teller Over/Short Policies.
• Report all cash outages to management.
• Accept and verify customer deposits.
• Cash checks and process less-cash transactions within authorized limits; obtain supervisor’s approval for transactions exceeding authorized limits.
• Perform special services such as selling official checks, processing cash advances and loan payments, completing stop payments and cardholder claim statements, and redeeming savings bonds.
• Continue professional development through training, seminars, and membership in professional associations.
• Comply with audit policies and procedures as they pertain to this position.
• Perform duties in compliance with applicable laws and regulations, including the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank’s Information Security Program.
• Process collection items such as dealer drafts and foreign items.
• Maintain a positive and caring atmosphere for customers and employees consistent with Southside Bank’s mission, CORE Values, and Blue Book culture guide.
• Contribute to a positive team environment with peers in and out of the branch.
• Participate in proactive team efforts to achieve departmental and company goals.
• Assist with opening and closing duties.
• Participate in special projects as assigned.
• Comply with all safety policies, practices, and procedures; report all unsafe activities to supervisor and/or Human Resources.
• Perform additional duties as assigned or directed.

Requirements

• High School Graduate or equivalent required.
• Minimum 6 months cash handling or customer service experience preferred.
• Proficient in typing, 10-key calculator, and data entry.
• Excellent oral and written communication skills.
• Completion and comprehension of the following Southside Bank instructor-led classes: New Employee Orientation, Teller Training, Teller Advanced, and Professional Teller.

Physical Demands

• Sedentary physical activity performing non-strenuous daily activities of an administrative nature.
• Manual dexterity sufficient to reach/handle items and work with fingers.
• Must be able to remain in a stationary position for 75% of the time.
• Constantly operates a computer and other office productivity machinery (e.g., scanner, printer).
• Frequently moves about inside the branch to assist customers, access machinery, and process cash.
• Must be able to detect, recognize, and identify customers as they begin assisting them.
• Must be able to transport 25 pounds of coin a distance of 5-25 feet from a work station to the vault, up to five times a day.
• Motor branches: transport cash from work booth inside the branch.
• In-store branches: transport cash from the coin machine to a bag which is moved to the vault.

Working Conditions

• Well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.
• Moderate noise (e.g., business office with computers and printers, light traffic).

Pay

$16.00 per hour, with additional compensation for experience.