Teller I

About the role

LCCU is looking for a Bilingual Teller who is willing to learn and grow with the organization. The Teller I provides quality, front line service to members, and includes transactional duties, maintaining accurate transactional records, and provides payment services in accordance with credit union policies and procedures.

Responsibilities

• Transactions: Performs transactions, including receipt of cash and check deposits, processing withdrawals, and loan payments with accuracy.
• Receives checks and cash for deposit, verifies amounts, and enters transaction into the appropriate system.
• Receives mortgage, consumer loan, and other payments; ensures payments match balances due, registers payments and generates receipts.
• Maintains working knowledge of related policies and procedures, rules, and regulations for the teller area.
• Member Service: Provides a positive member experience through quality service in the performance of transactional duties, problem resolution, and offering solutions based on member needs.
• Greets and welcomes members in a courteous, professional manner, providing prompt, accurate, and efficient service.
• Learns and applies LCCU service model concepts consistently in interactions with members.
• Is knowledgeable of the promotional and other credit union products and services available to the membership.
• Promotes other credit union products and services.
• Administration: Maintains work and teller stations organized, performs accurate balancing procedures and other tasks.
• Balances cash drawer and coin sorter at appropriate intervals and at the end of the shift.
• Performs other duties as needed and participates in community events.
• Moves to and changes branches within the region as needed.

Requirements

• High School diploma (or GED) required; six months of work experience preferred.
• Excellent verbal and written communication skills in English and Spanish.
• Ability to accurately count/handle cash and calculate figures and amounts such as discounts and interest.
• Aptitude for building relationships, quality member service, and ability to resolve member issues.
• Ability to promote the credit union and its products and services.
• Demonstrated organizational skills, and ability to perform efficiently in a fast-paced, multi-task environment.
• Proficiency in Microsoft Office and other computer software, including email functions.
• Ability to stand for extended periods of time and lift up to 35 pounds in coin or currency.

Benefits

• Employer-paid medical insurance plan
• 401(k) plan with a substantial company match
• Employer paid life and disability plan
• Generous paid time off to maintain a healthy work/life balance