Teller I

What we’re looking for

• Someone who will provide excellent customer service while accurately and efficiently processing financial transactions in accordance with bank policies, procedures, and regulatory requirements.
• Someone to support RCB Bank’s customer service standards across a multi-branch network by promoting products and services that enhance the customer’s banking experience.
• Someone to help safeguard Bank assets by following established fraud-prevention, cash-handling, and security procedures.

What would make you a great fit

• You can communicate clearly and effectively with customers and co-workers.
• You understand basic fraud indicators and are committed to proper escalation procedures.
• You can manage multiple tasks/projects and deadlines simultaneously.
• You care about your community and have a desire to be involved.

What you’ll do

• Obtain customer identification, signatures and other required information; record and process all transactions according to regulations and procedures.
• Examine cash, check and other documents submitted for the transaction to verify authenticity, detect potential fraud or suspicious activity, and protect against financial loss; follow procedures for escalating transactions or behaviors that appear unusual or outside normal activity.
• Professionally assist customers with questions and concerns during transactions; provide accurate information and refer customers to supervisors or appropriate departments when issues require additional support.
• Balance drawer at the end of shift and report any outages to Teller Supervisor.

What you must have

• Customer service experience
• High school diploma or GED
• Successful completion of teller essentials training program after hire

What might set you apart

• Previous cash handling experience
• Previous teller experience

What you get

A fun, challenging work environment with an emphasis on family, community, and technology. RCB Bank is also committed to ensuring the health and general wellbeing of all employees by providing a wide variety of competitive benefit programs that help you achieve the best fit for your family’s needs, including the following (subject to eligibility):

• Medical Plan
• Prescription Drug Plan
• Teladoc™
• Dental Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Sick Leave
• Paid Federal Holidays
• Vacation and PTO
• 401(k)
• ESOP

What you can expect

Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation:

• This position is in an office environment within a climate-controlled facility that can be high-traffic during peak service times.
• There is frequent use of the telephone, computer and other office equipment associated with this position.
• Individuals in this position are typically seated at their personal desk for most of the day.
• The individual responsible for this role must be able to perform job functions with general supervision and work effectively as a member of a team and independently.
• The individual must be capable of working harmoniously with diverse personalities of co-workers, staff and customers.
• This position requires regular and reliable attendance and the ability to work varying hours.