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About Rogue Credit Union

Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. We serve members in select Oregon, California, and Idaho counties. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. We strive to make an impact in the communities we serve by living, giving, and supporting local. Rogue fosters a culture where team members feel supported, have opportunities to grow their careers, and love where they work.

About the Role

This role processes financial transactions accurately and provides information to members in the lobby and/or by telephone. You will deliver friendly, helpful, and confidential assistance while ensuring a positive experience and minimizing wait time. By living Rogue’s Service Promises and Service Standards, you will create loyal members through unsurpassed service every moment.

Responsibilities

• Receives and accurately processes member financial transactions (deposits, withdrawals, loan payments, money orders, transfers, disputes, statement/check copies, safe deposit boxes, etc.). Demonstrates a basic understanding of financial transactions and Rogue’s products and services. (50%)
• Responds to member requests, problems, and complaints, or directs members to the appropriate person for assistance. Demonstrates ownership and follow-through on all member requests. (15%)
• Collaborates with and assists other departments/branches to maintain unsurpassed service across the credit union. (10%)
• Promotes deeper member participation by cross-selling credit union products and services to meet member needs. (10%)
• Maintains and balances cash drawer, daily transactions, ATMs, vault, cash/coin vaults, and dispense machines. Completes branch-specific opening and closing duties. (10%)
• Performs other duties as needed or assigned. (5%)

Requirements

• One month to twelve months of similar or related experience.
• High school education or GED.
• Good communication and listening skills; ability to multi-task.
• Proficiency with 10-key calculators, computers, and keyboarding.
• Strong cash handling skills with attention to detail and accuracy.

Physical Requirements

• Lifting up to 30 pounds.
• Continuous standing and walking.
• Finger dexterity for handling documents and cash.
• Occasional talking and hearing in person and on the telephone.
• Continuous clarity of vision at 20 inches or less and 20 feet or more.

Work Environment

• Normal workday with occasional overtime.
• Requires working Saturdays and a rotating, flexible schedule.
• Exposure to potentially hazardous conditions (e.g., robbery).
• Travel to other Rogue Credit Union regions may be required.

Rogue Credit Union is a drug-free workplace and requires a drug screening test within 48 hours of employment offer.