Teller I

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. We are dedicated to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care.

About the role

We are looking for someone who will provide excellent customer service while accurately and efficiently processing financial transactions in accordance with bank policies, procedures, and regulatory requirements. This role supports RCB Bank’s customer service standards across a multi-branch network by promoting products and services that enhance the customer’s banking experience and helps safeguard Bank assets by following established fraud-prevention, cash-handling, and security procedures.

Responsibilities

• Obtain customer identification, signatures, and other required information; record and process all transactions according to regulations and procedures.
• Examine cash, check, and other documents submitted for the transaction to verify authenticity, detect potential fraud or suspicious activity, and protect against financial loss; follow procedures for escalating transactions or behaviors that appear unusual or outside normal activity.
• Professionally assist customers with questions and concerns during transactions; provide accurate information and refer customers to supervisors or appropriate departments when issues require additional support.
• Balance drawer at the end of shift and report any outages to Teller Supervisor.

Requirements

• Customer service experience
• Successful completion of teller essentials training program after hire

Qualifications

What would make you a great fit:

• Clear and effective communication with customers and co-workers
• Understanding of basic fraud indicators and commitment to proper escalation procedures
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Desire to be involved in and care about your community

What might set you apart:

• Previous cash handling experience
• Previous teller experience

Benefits

RCB Bank is committed to ensuring the health and general wellbeing of all employees by providing a wide variety of competitive benefit programs (subject to eligibility):

• Medical Plan
• Prescription Drug Plan
• Teladoc™
• Dental Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Sick Leave
• Paid Federal Holidays
• Vacation and PTO
• 401(k)
• ESOP

Working Conditions

Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation:

• Office environment within a climate-controlled facility that can be high-traffic during peak service times
• Frequent use of telephone, computer, and other office equipment
• Typically seated at a personal desk for most of the day
• General supervision with the ability to work effectively as a member of a team and independently
• Capable of working harmoniously with diverse personalities of co-workers, staff, and customers
• Regular and reliable attendance with the ability to work varying hours