Teller I

Job Summary

To create a memorable experience that delivers consistent and value-added services dedicated to developing lasting customer relationships. Provide teller services including processing transactions such as deposits, withdrawals, cashing checks, and completing change orders with accuracy. Utilize knowledge and judgment to assure the validity of transactions processed, referring questionable items to an Assistant Branch Manager or above. Maintain a professional appearance in both dress and behavior.

Essential Functions

• Customer Service
  • Perform Southside Bank’s customer service standards with each customer interaction.
  • Consistently perform with accuracy and efficiency to build customer confidence and trust.
  • Provides enthusiastic, professional, and courteous service to Southside Bank customers and employees.
  • Maintains a positive, caring atmosphere for customers and employees consistent with the Southside Bank’s mission, CORE Values, and Blue Book culture guide.
  • Contributes to a positive team environment with peers in and out of the branch.
  • Participates in proactive team efforts to achieve departmental and company goals.
• Operational Excellence
  • Understand and agree to abide by the policies and procedures established at Southside Bank.
  • Follows established policies and procedures to avoid fraudulent activity (verify identification, review account history and recourse, etc.).
  • Follows compliance procedures and verifies accuracy of reporting applicable transactions such as CTRs, SARs, monetary logs, and Reg CC holds.
  • Maintain cash drawer limits and responsible for meeting the balancing standards of the cash drawer on a daily basis, working in accordance with the Teller Over/Short Policies.
  • Accept and verify customer deposits.
  • Cash checks and process less cash transactions within authorized limits; obtain supervisor’s approval to process transactions which exceed authorized limits.
  • Perform special services as requested by customers, such as selling official checks, process cash advances and loan payments, completion of stop payments and cardholder claim statements and redeem savings bonds with accuracy.
  • Continues professional development through training, seminars, membership in professional associations, as applicable.
  • Responsible for complying with audit policies and procedures as they pertain to this position.
  • Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank’s Information Security Program.
• Team Relations
  • Maintain a positive and caring atmosphere for customers and employees consistent with the Southside Bank’s mission, CORE Values, and Blue Book culture guide.
  • Contributes to a positive team environment with peers in and out of the branch.
  • Participates in proactive team efforts to achieve departmental and company goals.

Required Education/Experience

• High School Graduate or the equivalent required.
• Minimum 6 months cash handling or customer service experience preferred.
• Proficient in typing, 10-key calculator and data entry.
• Excellent oral and written communication skills.
• Completion and comprehension of the following Southside Bank instructor led classes: New Employee Orientation, Teller Training, Teller Advanced and Professional Teller.

Physical Activity/Dexterity

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Environment

Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. Moderate noise (e.g. business office with computers and printers, light traffic).

Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)