Teller I

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. We are dedicated to building Relationships, contributing to our Communities, and embracing our Boldness!

About the role

At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. This position reflects our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home.

All employees are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to RCB Bank’s standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.

What we’re looking for

• Someone who will provide excellent customer service while accurately and efficiently processing financial transactions in accordance with bank policies, procedures, and regulatory requirements.
• Someone to support RCB Bank’s customer service standards across a multi-branch network by promoting products and services that enhance the customer’s banking experience.
• Someone to help safeguard Bank assets by following established fraud-prevention, cash-handling, and security procedures.

What would make you a great fit

• You can communicate clearly and effectively with customers and co-workers.
• You understand basic fraud indicators and are committed to proper escalation procedures.
• You can manage multiple tasks/projects and deadlines simultaneously.
• You care about your community and have a desire to be involved.

Responsibilities

• Obtain customer identification, signatures and other required information; record and process all transactions according to regulations and procedures.
• Examine cash, check and other documents submitted for the transaction to verify authenticity, detect potential fraud or suspicious activity, and protect against financial loss; follow procedures for escalating transactions or behaviors that appear unusual or outside normal activity.
• Professionally assist customers with questions and concerns during transactions; provide accurate information and refer customers to supervisors or appropriate departments when issues require additional support.
• Balance drawer at the end of shift and report any outages to Teller Supervisor.

Requirements

• Customer service experience
• Successful completion of teller essentials training program after hire

Qualifications (preferred)

• Previous cash handling experience
• Previous teller experience

Benefits

RCB Bank is committed to ensuring the health and general wellbeing of all employees by providing a wide variety of competitive benefit programs (subject to eligibility):

• Medical Plan
• Prescription Drug Plan
• Teladoc™
• Dental Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Sick Leave
• Paid Federal Holidays
• Vacation and PTO
• 401(k)
• ESOP

Working conditions

Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation:

• Office environment within a climate-controlled facility that can be high-traffic during peak service times.
• Frequent use of the telephone, computer, and other office equipment.
• Typically seated at a personal desk for most of the day.
• Must work effectively as a member of a team and independently.
• Must be capable of working harmoniously with diverse personalities of co-workers, staff, and customers.
• Requires regular and reliable attendance and the ability to work varying hours.

About RCB Bank

RCB Bank was established in Claremore, OK, and has since grown to over $4.1 billion in total assets and over 750 employees. Our branch network covers more than 60 locations across Oklahoma and Kansas. The purpose of RCB Bank is to meet the financial needs of our communities, its businesses, and its customers. Our employees are living, working, volunteering, and giving back in the communities we serve—they are the reason our customers love banking with us!