TELLER I

Location: Malvern, AR • Full-time position – 40 hrs/wk (M-F, includes Sat rotations)

About the role

Under supervision and guidance of the manager, the Teller I is responsible for assisting customers in daily processing of financial transactions through exceptional, accurate and prompt service. The incumbent must have superior customer service skills and cash handling ability; exercises trustworthy service, courtesy, tact and diplomacy in dealing with others; participates in business development through the attraction of new customers and recognizes additional banking needs of current customers. Self-drive to grow in and develop knowledge and understanding within the bank through various training opportunities in order to best service customers is expected.

Responsibilities

• Consistently deliver phenomenal customer service through aggressive friendliness accompanied by honest, positive and confident behaviors.
• Contribute to the overall branch goals through intentional conversations and relationship building with customers and non-customers in order to determine products/services best suited for their needs.
• Cross-sell all bank products/services; make appropriate referrals to the proper bank representative.
• Accept deposits, checks for cashing, loan payments, cashier’s checks and cash advances; request authorization for transactions above assigned limits.
• Examine checks for proper endorsements, verify legality of documents, identify counterfeit currency, and ensure proper account authority for individual completing transaction.
• Ensure proper control of cash drawer with the ability to balance daily.
• Successfully complete compliance training; adhere to internal controls and procedures; understand and comply with bank policies as well as regulations and laws applicable to your position.
• Maintain customer confidence and protect bank operations through utmost confidentiality.
• Perform any other related duties as may be required or assigned.

Team expectations

• Champion the MNB mission statement with pride and enthusiasm.
• Perform all aspects of your position with a cooperative and teachable spirit.
• Support all other team members, providing assistance and encouragement to ensure service is provided in the most efficient and effective manner.
• Collaborate in the sharing of new ideas that will enhance customer experience, boost employee morale and drive the company’s bottom line.
• Take advantage of volunteer opportunities surrounding the bank.
• Exhibit professionalism at all times.

Requirements

• High school diploma or GED required.
• One (1) year customer service experience required.
• Cash handling experience and/or related experience in financial services preferred.

Skills

• Arrive at work on time and adhere to a regular work schedule.
• Occasionally work overtime.
• Provide transportation to attend required training/meetings at designated locations within the bank.
• Cooperatively work with and effectively communicate with customers, general public and other team members of the bank regardless of personalities or communication style.
• Read and understand documents such as policy manuals, safety rules, operating and maintenance instructions and procedure manuals.
• Exhibit appropriate decision making skills in the absence of certainty.
• Multi-task and rotate job tasks with seamless flexibility.
• Handle and diffuse stressful situations by functioning in a calm and positive manner; self composure is required at all times.
• Efficiently use standard office equipment (i.e. desktop/laptop computer, scanners, printers, copiers, fax, 10-key calculator, multi-line telephone system, etc.).
• Effectively display software skills (Word Processing/Typing, Alphanumeric Data Entry, Database usage).
• Capable of working independently or in a team.

Physical demands

• Manual dexterity; regularly stand, walk, sit, use hands to finger, key data, handle or feel; reach with hands and arms; talk and hear.
• Occasionally bend, stoop, or kneel.
• Frequently lift and/or move up to 10 lbs; occasionally up to 20 lbs.
• Specific vision abilities required include close, distance and color vision and focus.