Teller I

About the role

Join Our Team! At Herring Bank, our Tellers are the first point of contact for our customers and play a vital role in creating exceptional banking experiences. If you enjoy helping people, have great attention to detail, and are looking to build a career in banking, we'd love to hear from you!

Responsibilities

• Provide friendly, professional service to every customer.
• Process deposits, withdrawals, loan payments, check cashing, and other routine banking transactions accurately.
• Balance your cash drawer and complete daily settlement procedures.
• Aid customers with basic online banking questions, including password resets and account navigation.
• Answer incoming calls professionally and direct customers to the appropriate department when needed.
• Identify potential fraud or unusual account activity and escalate concerns appropriately.
• Assist with ATM balancing issues and night depository processing.
• Recommend bank products and services that meet customers' financial needs.
• Participate in branch opening and closing procedures while maintaining security standards.
• Follow all bank policies, procedures, and regulatory requirements.

Qualifications

• High school diploma or GED.
• Six months of teller experience or one year of customer service and cash handling experience.
• Strong customer service and communication skills.
• Basic computer and math skills.
• Ability to manage multiple tasks while maintaining accuracy.
• Reliable attendance and punctuality.
• Ability to successfully pass a background check.