Teller I

About the Role

This position involves handling customer transactions related to receiving and paying out money, maintaining records of financial transactions, and ensuring compliance with federal, state, and local banking regulations. The role supports customers with accounting information and performs a variety of financial services.

Responsibilities

• Maintains and balances personal teller cash drawer.
• Processes deposits, withdrawals, check-cashing requests, savings bonds redemptions, credit card advances, commercial deposits, loan payments, and cashier checks.
• Gathers information for Currency Transaction Reports.
• Processes buying and selling of monies to/from the vault.
• Carries out special services for customers, such as receiving debit card applications and check orders.
• Prepares, verifies, and processes safe deposit box rental payments.
• Ensures vault cash balances are correct.
• Counts and rolls coins for customers as needed.
• Loads ATM cassettes with correct denominations under dual control.
• Demonstrates knowledge and expertise of basic teller functions while supporting the company’s mission, standards, policies, and confidentiality guidelines.
• Ensures customer satisfaction and reports any concerns to supervisor.
• Provides online banking and e-statement support.
• Handles high-level customer requests.
• Performs wire transfers and prepares stop payments.
• Places holds on accounts as required.
• Loads ATM cassettes to ATMs.
• Performs account maintenance and other duties as assigned by management.

Requirements

• High School Diploma.
• 5+ years of experience.

Skills

• Team player with good verbal and written communication skills.
• Strong interpersonal skills; able to work well with a wide range of people.
• Good organizational and time management skills.
• Strong sense of customer service.
• Strong attention to detail.
• Basic math skills.
• Strong basic computer skills.
• Ability to multi-task.

Physical Requirements

• Sedentary work involving sitting/standing for long periods of time.
• Occasional bending, squatting, kneeling, stooping.
• Good finger dexterity and feeling.
• Frequent repetitive motions.
• Talking, hearing, and visual acuity.
• Frequent lifting (up to 25 pounds of paper supplies or minor office equipment).
• Noise level consistent with a regular office environment.

Working Conditions

Normal office environment.

Career Growth

Opportunity for promotion to Teller II, Teller III, or Universal Banker I.