Teller I

Deerwood Bank is hiring a full-time Teller to work in its Deerwood, MN branch.

About the role

This position is responsible for performing a variety of duties such as proper handling of teller work, cash, accurately balancing, deposits, checks, payments, and promoting various bank products and services. The role demands a high level of customer service skills, attention to detail, and adherence to all bank policies and procedures.

Schedule

Monday–Friday 8:15am–5:15pm; every other Saturday 8:15am–12:15pm. Saturdays are paid at double time.

Pay

Starting pay rate: $17.50 – $19.25 per hour, depending on qualifications.

Responsibilities

• Assist customers and staff with various retail, operations, and customer service support.
• Receive customer deposits for all accounts and payments.
• Verify customer balances and require proper identification and documentation.
• Maintain currency and coin supply within bank policy.
• Maintain balancing records within acceptable limits.
• Familiarize with security equipment and understand safety precautions.
• Perform tasks including but not limited to:
  • Verifying balances
  • Balancing ATM
  • Ordering checks
  • Documenting change of addresses
  • Answering phones and questions
  • Following proper safe deposit box access
  • Branch capture
  • Redeeming savings bonds
  • Buying and selling foreign currency
  • Preparing cashier checks
  • Selling gift and reloadable cards, temporary cards
  • Processing wire transfers
  • Verifying mail and night depository bags and envelopes
  • Maintaining accurate logs
• Cross-sell and introduce new services to customers following branch goals and regulatory guidance.
• Open and close the bank following proper security procedures.
• Perform any other functions, duties, and responsibilities as assigned by management.

Requirements

• Provide excellent customer service and work in a team environment.
• Ability to prioritize and make on-the-spot decisions regarding customer transactions, balancing customer satisfaction with exposure to loss or fraud.
• In-depth knowledge of all bank deposit products, services, and policies.
• Basic knowledge of bank loan and investment center products.
• Effectively operate all office equipment required for the position, including:
  • Personal computer with strong keyboarding skills
  • Fax, scanner/copier, printer, phone system
  • All necessary applications, spreadsheets, database, and presentation software
• Must be alert to fraudulent activity, dishonesty, questionable behavior, or improper handling of accounts and report to appropriate bank personnel.
• Strong interpersonal skills, attention to detail, positive attitude, and pleasant personality.
• Excellent oral and written communication skills.
• Display independent judgment.
• Demonstrate excellent organization, prioritize workflow, adaptability, and flexibility.
• Ability to work in a fast-paced environment, be a quick thinker and learner, while maintaining a high degree of accuracy.

Qualifications

High school diploma or GED preferred; cash handling and customer service experience preferred.

Benefits

Benefits are available to employees working 30 or more hours per week on the first of the month following date of hire.

• Medical insurance, including virtual telemedicine and mental health counseling
• Health Savings Account
• Flexible Spending Account (health, limited purpose health, and dependent care)
• Dental insurance
• Vision insurance
• Life insurance (basic and voluntary)
• Short-term disability insurance
• Long-term disability insurance
• Adoption Assistance Program
• Employee Assistance Program
• Paid Time Off (PTO)
• Paid Volunteer Time Off
• Paid holidays
• 401(k) with company match (eligible on the first of the month following 2 months of employment)
• Financial wellness education
• Free or reduced fees for banking products and services
• Employee Referral Bonus