Teller I

About the role

Deerwood Bank is hiring a full-time Teller I to work in its Grand Rapids, MN branch. This position is responsible for performing a variety of duties such as proper handling of teller work, cash, accurately balancing, deposits, checks, payments promoting various bank products and services as well as other tasks as assigned. This position demands a high level of customer service skills, attention to detail and adherence to all bank policies and procedures.

Schedule

• Mondays-Wednesdays: 8am-5pm
• Thursdays: 8am-5pm (rotating early out at noon if working that Saturday)
• Fridays: rotating 8am-5pm or 9am-6pm
• Rotating Saturdays: 9am-12pm (paid at double time)

Pay

Starting Pay Rate: $17.75 - $19.50 per hour, depending on qualifications.

Responsibilities

• Assist customers and staff with various retail, operations and customer service support
• Receive customer deposits for all accounts and payments
• Verify customer balances and require proper identification and documentation
• Maintain currency and coin supply within bank policy
• Maintain balancing records within acceptable limits
• Familiarize with security equipment and understand safety precautions
• Verify balances, balance ATM, order checks, document change of addresses, answer phones and questions
• Follow proper safe deposit box access, branch capture, redeem savings bonds, buy and sell foreign currency, prepare cashier checks
• Sell gift and reloadable cards, temporary cards, wire transfers
• Verify mail and night depository bags and envelopes, maintain accurate logs and other appropriate activities to support the bank's service reputation
• Cross sell and introduce new services to customers following the focus of branch goals and regulatory guidance
• Open and close the bank following proper security procedures
• Any other functions, duties and responsibilities as management may assign

Qualifications

Knowledge, Skills and Abilities:

• Provide excellent customer service and work in a team environment
• Ability to prioritize and make on the spot decisions regarding customer transactions, weighing customer satisfaction issues with exposure to loss or fraud
• In-depth knowledge of all bank deposit products, services and policies
• Basic knowledge of bank loan and investment center products
• Effectively operate all office equipment required to support this position, including but not limited to personal computer, strong keyboarding skills, fax, scanner/copier, printer, phone system, all applications, spreadsheets, database and presentation software necessary
• Must be alert to fraudulent activity, dishonesty, questionable behavior or improper handling of accounts and report to appropriate Bank personnel
• Strong interpersonal skills, attention to detail, positive attitude and pleasant personality
• Excellent oral and written communication skills
• Display independent judgement
• Demonstrate excellent organization, prioritize workflow, adaptability and flexibility
• Ability to work in a fast-paced environment and be a quick thinker and learner while maintaining a high degree of accuracy

Training and Experience:

• High school diploma or GED preferred
• Cash handling and customer service experience preferred

Benefits

• Benefits available to employees working 30 or more hours per week on the first of the month following date of hire
• Medical insurance, including virtual telemedicine and mental health counseling
• Health Savings Account
• Flexible Spending Account (health, limited purpose health, and dependent care)
• Dental insurance
• Vision insurance
• Life insurance (basic and voluntary)
• Short-term disability insurance
• Long-term disability insurance
• Adoption Assistance Program
• Employee Assistance Program
• PTO
• Paid Volunteer Time Off
• Paid holidays
• 401(k) with company match (eligible on the first of the month following 2 months of employment)
• Financial wellness education
• Free or reduced fees for banking products and services
• Employee Referral Bonus