Teller I

About the role

We are a credit union dedicated to improving lives through mutual assistance and a commitment to fairness and equality. Our mission is to serve the financial needs of our members and make a positive impact in the community.

General Purpose

Aid members with transactions and perform other teller duties. Responsibilities include standing for prolonged periods, lifting cash drawer and coin bags, and working flexible hours.

Essential Duties/Responsibilities

• Determine and transact member requests or refer to proper staff.
• Perform teller functions, including cash drawer management and account balancing.
• Sign on and off computer, adhere to procedures, and educate members about products and services.
• Make referrals, assist with safe deposit box access, and stay updated on legal and regulatory changes.
• Request members to maintain positive account balances and pay delinquent loans and credit card balances.
• Research account information, open and process new accounts, and close accounts as needed.
• Perform vault teller duties as assigned.
• Perform other duties as directed.

Job Knowledge

• Knowledge of laws and regulations affecting teller transactions.
• Knowledge of general ledger accounts pertinent to the department.
• Knowledge of credit union's products and services.
• Knowledge of organization's policies/procedures and credit union's service philosophy.
• Knowledge of safety and security program for false alarms, robberies, bomb threats, and extortion.
• Knowledge of credit union's in-house computer system, Internet, and relevant software programs.
• Knowledge of opening and closing procedures.

Job Qualifications (Skills)

• Understanding and following moderately complex written and verbal instructions.
• Clear and concise communication skills.
• Positive interaction with co-workers, management, and the public.
• High volume work production with accuracy and quality.
• Analysis of out-of-balance situations and solution development.

Job Qualifications (Ability)

• Ability to handle fast-paced area and multiple tasks simultaneously.
• Ability to handle extended periods of standing and carrying items up to 30 lbs.
• Ability to express oneself clearly and concisely.
• Ability to analyze and solve problems.

Job Qualifications (Education/Experience)

• A high school level of language, math, and reasoning skills.
• Previous cash handling experience in similar roles.
• Formal training supplemented with continuing education.

Benefits

Starting wage of $17.00 per hour. Equal opportunity employer. Reasonable accommodations provided for qualified individuals with disabilities.