Teller I - Alcoa

About the role

The Teller I assists members and potential members with their Credit Union financial needs in a prompt, friendly, and efficient manner, both in person and on the phone, following current service model standards. The Teller I refers members to appropriate Credit Union personnel for services outside the scope of given responsibility.

Responsibilities

• Processes member financial transactions, including cash and negotiable instrument deposits and withdrawals, instant issue creation, fraud research and service events, and certificates of deposit.
• Makes payments on and answers questions concerning existing loans.
• Enrolls accounts in online banking and assists with log-in and self-service questions.
• Assists with member access to safe deposit boxes.
• Completes and submits documentation for IRA deposits and withdrawals.
• Prints transaction history to assist members with personal balancing and research.
• Identifies cross-sell opportunities for new and existing members to enhance their relationship with the Credit Union.
• Balances cash and negotiable instrument transactions daily; sells cash to vault to maintain approved cash limit.
• Posts vault tickets and balances vault under dual control.
• Resolves member questions and concerns, both in person and over the phone.
• Promotes and participates in any branch promotion and/or Credit Union campaigns.
• Performs other job-related duties as assigned.

Requirements

• Minimum 1 year of cash handling or customer service experience is required.
• Teller experience is preferred.

Qualifications

• A high school diploma or GED is required.