Teller I (20 Hours Weekly) - White Plains (Bilingual Spanish Preferred)

About the role

The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency.

Responsibilities

• Executes TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store
• Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
• Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
• Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary
• Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
• Understands customer preferences with banking (when and how they want) and educates customers on self-service/digital options that meet their needs
• Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions
• Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management
• Safeguards cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times
• Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
• Verifies customers' identities by following customer authentication policies & procedures
• Operates Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary
• Adheres to safe deposit box procedures/operations and guidelines
• Understands the importance of and follows dual control
• Utilizes bank tools and processes to detect, address and prevent fraud

Requirements

• High school diploma or GED
• 6 months work related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience
• Ability to work during operating hours to include weekends, evenings, holidays as scheduled
• Demonstrated Customer Service skills preferred
• Strong organizational skills
• Detail-oriented
• Excellent communication skills with ability to be concise, clear and consistent

Physical Requirements

• Frequent: Sitting
• Frequent: Standing
• Frequent: Walking
• Frequent: Lifting/Carrying (up to 25 lbs.)
• Continuous: Reaching overhead, reaching forward, squatting, bending, kneeling, crawling, climbing, twisting, concentrating for long periods of time, applying common sense to deal with problems involving standardized situations, reading, writing and comprehending instructions, adding, subtracting, multiplying and dividing

Education & Experience

• High school diploma or GED
• 6 months work related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience

Benefits

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.