Teller - Gresham

We’re in the financial services industry, but we’re not a bank. We’re in the “people” business. Inspired by the credit union philosophy of “people helping people,” we’ve developed a strong and growing tradition of investing in our employees, our members, and our community. OnPoint is the largest community owned credit union in Oregon – and we’re growing! Our growth provides great opportunities for you to reach your personal and professional goals. We value enthusiasm, commitment to outstanding performance, and providing opportunities to truly make a difference.

About the role

As a Teller, you are the welcoming face to our members and non-members alike. Tellers help members meet their financial goals by handling routine financial transactions (deposits, withdrawals, advances, payments, etc.) and giving a warm welcome to everyone who comes into the branch. Tellers inform members of other products and services that will meet their financial needs and strengthen their relationship with the Credit Union.

Responsibilities

• Deliver exceptional member service through welcoming greetings, attentive body language, friendly conversation, and ensuring all member needs are met.
• Process and accurately document all teller transactions according to established procedure.
• Understand and determine acceptability of negotiable items and member identification.
• Identify and address members’ questions and concerns to offer solutions.
• Proactively engage member questions to uncover needs and cross-sell products and services. Refer to appropriate staff members or open product/service as appropriate.
• Assist with lobby management traffic to ensure members are being helped in a timely manner and feel welcome.
• Keep informed on up-to-date financial services and tools offered by Credit Union and educate members of new services and tools available to them.
• Maintain cash drawer and balance within guidelines established by Credit Union.
• Able to assist or lift 50-pound bags of coin. Stands for extended periods of time as required (up to four hours at a time).
• Perform any additional duties as required by the Management Team.
• Actively work to meet or exceed product and service cross-sale goals.

Requirements

• High School graduate or GED required.
• A minimum of 6 – 12 months prior Teller experience within a financial institution, retail sales, or a customer service position involving cash handling experience required.
• Bilingual skills are highly desired.

Skills

• Ability to coordinate a variety of assignments simultaneously and prioritize work.
• Ability to work effectively as part of a team and individually to consistently meet and exceed set goals determined by the Credit Union.
• Proficient in counting cash, arithmetic, ten-key calculator, and basic computer skills.
• Demonstrates a high level of member service, sales, interpersonal communication skills, problem-solving, motivation to accomplish set goals, organization, and self-management skills.
• Ability to comprehend and adhere to compliance requirements.

Physical Requirements

• Able to assist or lift 50-pound bags of coin.
• Stands for extended periods of time as required (up to four hours at a time).
• Demonstrates a sense of urgency when assisting members.

Pay

Starting pay: $22.00 per hour with no specific banking experience required, but with 6 months’ sales and/or customer service experience required.

Schedule

Hours of operations: Monday - Thursday 9 AM - 5:30 PM, Fridays 9 AM - 6 PM, Saturdays 9 AM - 1 PM. May be required to work a combination of hours throughout the workweek Monday through Saturday.