Teller - Floater

About the role

Teller provides excellent service to clients by assisting them with processing routine financial transactions on a day‑to‑day basis in accordance with all Bank policy and procedures. The teller will travel to Financial Centers and lend support to the teller units as needed.

Responsibilities

• Greet and service clients in a friendly and courteous manner.
• Answer phones and provide account information, answer client questions, and direct clients appropriately for further assistance as needed.
• Process client transactions, including but not limited to cash and check deposits, withdrawals, check cashing, loan payments, issuing official checks and money orders, transfers, general ledger entries, completion of CTRs, etc., accurately and efficiently.
• Maintain an adequate cash supply at all times: buying from & selling to the vault as needed, ensuring established drawer limits are not exceeded.
• Balance cash on hand, transactions processed, and negotiable items daily and ensure that totals match the figures on record in the computer.
• Assist with retrieval and processing of ATM deposits and ATM settlement.
• Assist with retrieval and processing of deposits made to the Night Depository.
• Sell and purchase foreign currency.
• Complete ongoing training as required (Compliance, HR, etc.).
• Provide support for the Private Client Groups as needed.
• Perform special projects and additional duties and responsibilities as required.
• Consistently adhere to regulatory and compliance policies and standards, complete required compliance trainings, and maintain compliance with applicable federal, state, and local laws and regulations.

Required Qualifications

• High School diploma or equivalent (GED, HiSET, TASC) or foreign equivalent.
• Minimum 1 year previous teller experience.

Preferred Qualifications

• Good mathematical aptitude to facilitate daily balancing.
• Strong interpersonal skills.
• Ability to enter numerical data on a computer with speed and accuracy.
• Ability to respond promptly to client needs, follow through, and resolve issues in a pleasant and helpful manner.
• Customer‑service oriented.
• Detail‑oriented with ability to multi‑task.
• Demonstrated ability to build and maintain effective relationships with stakeholders through clear communication, proactive collaboration, and leveraging cross‑functional insights.
• Alignment of relationship‑building efforts with enterprise goals to accelerate performance and drive strategic results.
• Ability to build trusted client relationships, identify needs, and deliver tailored solutions to enhance the overall client experience.
• Support for a positive work culture and productive environment, emphasizing effective relationships with customers and stakeholders.

Physical Demands

The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving, or infrequent lifting.

Benefits

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. For detailed information, see the Benefits page.

Pay

Pay Range: $17.00 – $24.23 per hour (actual starting base pay will be determined based on location, experience, and other non‑discriminatory factors permitted by law). Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment.