Teller - Everett Financial Center

About the role

The Teller role plays a crucial part in providing quality service to our members. With your excellent member service skills and knowledge of credit union policies and procedures, you will ensure that all teller transactions are conducted accurately, professionally, and in a timely manner, making a positive impact on our members' banking experience.

Responsibilities

• Ensure that every interaction with the members reflects our commitment to exceptional service and values.
• Uphold the highest standards of performance and information security in all aspects of your role.
• Address member needs promptly and effectively, demonstrating a proactive and helpful approach.
• Resolve any concerns or complaints from members promptly and effectively.
• Affording assistance to the community with financial wellness initiatives, such as financial education programs or access to financial planning resources.

Qualifications

• Typically requires High School Diploma or associated Certification (GED).
• 1 year of customer service or relevant experience.
• Teller or cash handling experience.
• Spanish language fluency highly desirable.
• Strong attention to detail and accuracy in handling transactions.
• Experience in promoting and selling financial products or services.
• Knowledge of regulatory requirements related to financial transactions.
• Successful completion of in-house teller training program.
• Proficient math skills, with the ability to process account transactions accurately.
• Ability to multitask.
• Good verbal and written communication skills.
• Good interpersonal skills to ensure professional handling of member concerns.
• Ability to work independently and as a team member, using discretion and sound judgment.

Benefits

• 401(k) Company Match (up to 3%)
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

Pay

The Target Pay Range for this position is $21.65-$24.23 hourly. The full Pay Range is $21.65-$28.65 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Schedule

• Position Location: Everett Financial Center (EFC)
• Training Locations: Tukwila Financial Center (TFC) (15 days)
• Training: Training includes 10–15 required training days at the Tukwila Financial Center during your first five weeks of employment.
• One-Year Commitment: All Retail new hires are expected to remain in this role and schedule for a minimum of one year before pursuing other opportunities within BECU.
• Travel Required: The ability to commute to both your assigned branch EFC and the Tukwila Financial Center for training is required.
• Schedule Flexibility Required: Tellers work varying shifts during our operating hours based on business needs. Flexibility to work any scheduled shift, including up to three Saturdays per month, is a core expectation of the role.

Training Schedule

• First 5 weeks, Monday–Friday
• Paid training between approximately 9:00 AM – 6:00 PM
• Includes 10–15 required training days at the Tukwila Financial Center
• Post-Training Schedule: Monday–Friday shifts between 7:45 AM – 6:30 PM
• Up to 3 rotational Saturdays per month: 8:45 AM – 1:30 PM