Teller/Customer Service Representative

OlyFed employees love the places we work and the communities we serve. In addition to a generous benefit package and opportunities for career growth, OlyFed employees are able to boast about working for an organization with a positive reputation and a proven commitment to our communities. OlyFed prides itself on a history of personal, high-quality service to our customers and community. The spirit of giving is built into our charter and culture. Each year OlyFed dedicates 5-15% of its revenues to community support. In addition to corporate financial contributions, our employees extend the policy of community involvement by donating their time and talents.

Responsibilities

• Accurately perform routine and non-routine transactions.
• Receive checks and cash deposits to accounts, verify amounts, examine checks for proper endorsement, and enter deposits to customers’ accounts.
• Cash checks and process withdrawals, after verification of signatures and customer balances.
• Cross-sell Association products and services.
• Promote and explain Association products and services such as checking and savings accounts, loans, IRAs, certificates of deposit, safe deposit boxes, bank checks and money orders.
• Receive and accurately process loan payments.
• Place holds on accounts for uncollected funds.
• Balance cash drawer daily. Report discrepancies to the supervisor as necessary.
• Buy and sell currency from the vault. Ensure that teller drawer cash limits are not exceeded.
• Prepare and record customer service set-ups for transfers, orders and overdrafts.
• Check night depository and complete the log under dual control.
• May assist with ATM balancing.
• Redeem US Savings Bonds.
• Prepare and place stop payment on On-Us Checking accounts as required.
• Identify counterfeit currency.
• Follow Association policies and procedures.
• Float to assist all branches as needed.
• Other duties as assigned.

Requirements

• Excellent customer service, interpersonal and communication skills.
• Work with supervisors and fellow employees in a positive manner conducive to a team effort.
• Exercise customer confidentiality and discretionary judgment.
• Demonstrated ability to accurately handle cash and numerical transactions.
• Read, write, speak, and understand English well.
• Strong organizational skills and ability to prioritize tasks.
• Basic PC and Microsoft skills, with ability to learn new software.
• Work well under pressure and in a fast-paced environment.
• Maintain a working knowledge of applicable Association Policies and Federal Regulations.
• Bilingual English / Spanish beneficial.
• Smart phone necessary for application 2 factor authentication.

Qualifications

• High school diploma, GED, or equivalent skills.
• Cash-handling and customer service experience preferred.
• Must be bondable.

Physical Demands & Work Environment

• Duties are performed in usual office conditions.
• Ability to operate standard office equipment including personal computer, standard keyboard, 10-key calculator and work a standard shift with repetitive wrist and hand movements.
• Ability to talk and hear.
• Ability to stand or sit for extended periods of time.
• Occasionally lift, move, or carry items up to 15 lbs.
• Ability to concentrate on the matter at hand, under sometimes distracting work conditions.
• Requires manual dexterity and handling ability. Use hands and arms to finger, handle, grab and reach.
• Specific vision abilities including close vision and the ability to adjust focus.
• Work may involve eyestrain due to constant use of computer screens.
• Occasional walking, kneeling, stooping, crouching, and bending.
• Ability to be mobile office-wide for various business needs.

Pay

New hires start between $18.29 to $21.05 per hour, and the entire pay range is $18.29 to $23.81 per hour.

Benefits

• Medical, dental, vision, basic life insurance, and long-term disability coverage.
• Voluntary benefit coverage includes life insurance, AD&D, legal, accident, critical illness, hospital indemnity, and FSA. Options for family coverage are available.
• 401k plan with immediately vested 5% match, profit sharing, and an annual incentive bonus.
• Full-time employees receive the following paid time off per month: 6.67 hours of vacation leave and 8 hours of sick leave.
• Additional paid time off per year: 11 paid holidays; a float holiday; a birthday holiday; 24 wellness hours; 16 volunteer hours. Modified for part-time employees.