Teller/Customer Service Representative

Key Job Duties And Responsibilities

• Process teller transactions, including deposits, withdrawals, purchase of monetary instruments, and other teller line requests.
• Follow all teller line operational procedures and protocols, to ensure accurate balancing of teller drawer, cash vault, ATM, and ensuring the safe and secure handling of all negotiable instruments.
• Participate in ordering cash and preparing shipments of cash to armored car delivery service.
• Participate in opening and closing procedures of the branch, following all dual control protocols.
• Meet with new and existing customers to assess their financial needs or resolve any account or relationship concerns.
• Follow the Bank's protocols for procuring identification for opening and servicing accounts.
• Aid customers with any new and additional products and services to enhance their relationship with the Bank.
• Stay current on fraud prevention information and maintain regular compliance and regulatory training.
• Participate in community events as they are presented and represent the Bank in a positive and engaging manner.
• Adhere to all Bank policies, including the Code of Conduct and Conflict of Interest policies.

Education And Experience

• Minimum of a High School Diploma or equivalent.
• At least two years prior Bank Teller and/or Personal Banking/New Accounts experience is preferred; will also consider candidates with 5+ years of higher-order customer service experience, which includes cash handling and balancing and client problem-solving.

Additional Skills And Qualifications

• Excellent face-to-face client servicing skills, including both verbal and written skills.
• Sought after professional demeanor, excellent listening skills, comfort, and confidence with asking questions to assess needs and uncover issues, resourcefulness in finding answers and resolving problems.
• Strong math aptitude and counting skills.
• High level of dependability, reliability, and flexibility.
• Strong collaborator.

Pay

Comprehensive benefits package offered for Full-time positions, including medical, dental and vision coverage, Life/STD/LTD plans, Flexible Spending Account, H.S.A., 401k with company match, ESOP, paid vacation, sick time, and holidays.

Schedule

This is a FT position, 40 hours per week; the branch is open Monday through Saturday, and availability to cover rotating Saturdays is required.

Benefits

A comprehensive benefits package offered for Full-time positions, including medical, dental and vision coverage, Life/STD/LTD plans, Flexible Spending Account, H.S.A., 401k with company match, ESOP, paid vacation, sick time, and holidays.

Qualifications

Candidates will be required to submit to a background check when presented with a conditional offer of employment.