Teller CSR

About the role

Tellers/Customer Service Representatives at First Financial Bank are key members of our team, responsible for providing exceptional service, processing transactions accurately, and driving account growth.

Responsibilities

• Build relationships with clients and understand their needs
• Deliver exceptional service by accurately processing transactions
• Ensure accuracy in cash and check transactions
• Drive account growth by opening and maintaining accounts, assisting with loan applications, and guiding clients through financial products
• Generate leads by identifying client needs and referring them to the appropriate professionals
• Educate and protect clients by explaining security measures, banking procedures, and product benefits
• Solve problems professionally and find effective solutions
• Minimize risk by identifying and preventing fraud while ensuring compliance with banking regulations
• Collaborate with a supportive team to foster a culture of integrity, innovation, and respect

Requirements

• High school diploma or equivalent
• Minimum 1 year of customer service experience in a business setting
• Minimum 1 year of cash-handling experience
• Teller experience preferred (6+ months)
• Strong customer service skills, including active listening and clear communication
• Experience recommending and referring financial products
• Solid understanding of compliance and fraud detection
• Ability to accurately balance a cash drawer
• Proficiency with computers, data entry, and multi-line phone systems
• Basic math and accounting skills
• Ability to work occasional weekends and extended hours
• Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday
• Ability to review information and details at close range (within a few feet)

Qualifications

• High school diploma or equivalent
• Minimum 1 year of customer service experience in a business setting
• Minimum 1 year of cash-handling experience
• Teller experience preferred (6+ months)
• Strong customer service skills, including active listening and clear communication
• Experience recommending and referring financial products
• Solid understanding of compliance and fraud detection
• Ability to accurately balance a cash drawer
• Proficiency with computers, data entry, and multi-line phone systems
• Basic math and accounting skills
• Ability to work occasional weekends and extended hours
• Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday
• Ability to review information and details at close range (within a few feet)

Skills

• Customer service skills
• Financial product knowledge
• Compliance and fraud detection
• Cash handling proficiency
• Computer literacy
• Math and accounting skills

Benefits

• Medical, dental, vision, and employer-paid life and disability insurance
• 401(k) match
• Employee Stock Ownership Program (ESOP)
• Banking benefits
• Paid time off, including 11 Federal Reserve bank holidays
• Tuition assistance and professional development programs

Pay

Competitive hourly wage based on experience and qualifications.

Schedule

Full-time, non-exempt, rotating shifts to include weekends and evenings.