Teller CSR

About the role

Teller/Customer Service Representative (Teller/CSR) positions are available at First Financial Bank in Charleston, IL. These roles offer part-time, hourly non-exempt positions with opportunities for career growth and support within the retail banking sector.

Responsibilities

• Build relationships with clients and understand their needs
• Deliver exceptional service by accurately processing transactions
• Ensure accuracy in cash and check transactions
• Drive account growth through opening and maintaining accounts, assisting with loan applications, and guiding clients on financial products
• Generate leads by identifying client needs and referring them to appropriate professionals
• Educate and protect clients by explaining security measures, banking procedures, and product benefits
• Solve problems professionally and find effective solutions
• Minimize risk by identifying and preventing fraud while adhering to banking regulations
• Collaborate with a supportive team to foster a culture of accountability and innovation

Requirements

• High school diploma or equivalent
• Minimum 1 year of customer service experience in a business setting
• Minimum 1 year of cash-handling experience
• Teller experience preferred (6+ months)
• Strong customer service skills, including active listening and clear communication
• Experience recommending and referring financial products
• Solid understanding of compliance and fraud detection
• Ability to accurately balance a cash drawer
• Proficiency with computers, data entry, and multi-line phone systems
• Basic math and accounting skills
• Ability to work occasional weekends and extended hours
• Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday
• Ability to review information and details at close range (within a few feet)

Qualifications

• High school diploma or equivalent
• Minimum 1 year of customer service experience in a business setting
• Minimum 1 year of cash-handling experience
• Teller experience preferred (6+ months)
• Strong customer service skills, including active listening and clear communication
• Experience recommending and referring financial products
• Solid understanding of compliance and fraud detection
• Ability to accurately balance a cash drawer
• Proficiency with computers, data entry, and multi-line phone systems
• Basic math and accounting skills
• Ability to work occasional weekends and extended hours
• Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday
• Ability to review information and details at close range (within a few feet)

Skills

• Customer service skills
• Financial product knowledge
• Compliance and fraud detection
• Cash handling proficiency
• Computer and data entry skills
• Math and accounting skills

Benefits

• Medical, dental, vision, and employer-paid life and disability insurance
• 401(k) match
• Employee Stock Ownership Program (ESOP)
• Banking benefits
• Paid time off, including 11 Federal Reserve bank holidays
• Tuition assistance and professional development programs

Pay

Competitive pay based on experience and qualifications.

Schedule

Part-time, hourly non-exempt schedule.