Teller- Cheektowaga

About the role

Empower FCU Purpose: At every stage of life, positively impact members by providing affordable financial services. Empower FCU Core Values: Fairness, Integrity & Honesty. Empower FCU Strategic Pillars: World-Class Employee Experience, Best-In-Class Member Experience, Growth for Impact, Shared Value in the Community. A World-Class Employee Experience: We are at our best when we are developing genuine relationships, looking out for one another, freely and honestly sharing information, and working together. We succeed when we rise above our departments, roles, and individual interests to come together, to move forward together. Each of us plays a crucial role in creating a positive work environment and we encourage all our employees to actively contribute to embracing Empower’s values and supporting those around you. Be Yourself, Belong with Empower: The strength of Empower is in the unique backgrounds, voices, talents, & experiences of each person. With a culture of belonging, we enable teamwork, spark innovation, and fuel success.

Responsibilities

• 25% Member Transaction Processing: Welcome members and process financial transactions, including deposits, withdrawals, transfers, and loan payments as requested by the member. Ensure accuracy in all transactions and maintain proper cash and teller drawer management.
• 25% Product & Service Engagement: Engage members to identify opportunities and educate them about Credit Union products and services. Cross-sell products such as deposit accounts, loan products, and services from corporate partners to build stronger member relationships.
• 20% Leadership & Team Collaboration: Exhibit leadership by setting a positive example for team members. Foster an inclusive work culture that promotes teamwork and collaboration. Encourage mutual support and assistance to ensure the success of the branch.
• 20% Accuracy & Compliance: Maintain accuracy with member transactions and cash handling, meeting required balancing and audit standards. Adhere to all policies and procedures related to dual control, cash management, and the Code of Conduct. Ensure compliance with all audit requirements and branch employee performance standards.
• 5% Professional Development & Knowledge: Stay informed about updates in Credit Union policies, security procedures, compliance, and consumer protection laws. Participate in branch meetings and use available communication channels (e-mail, Teams, circulars, etc.) to stay current on changes.
• 5% Additional Duties: Availability to work flexible hours, including Saturdays, and at different branch locations as needed. Perform all other duties as assigned.

Performance Measurements: See Dayforce (HRIS) Performance Management for Goals upon start in role, and annually.

Requirements

• Experience: 1 to 3 years of related experience in banking, customer service, sales, or cash handling.
• Education: A high school diploma or GED is required.
• Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. The ability to be inclusive and work with a diverse team and clientele is a must. Positive communication