Teller

Partners 1st Federal Credit Union offers a professional and fun office working environment at our Trier Rd. location in Fort Wayne, IN.

About the role

Enhance members' experience by accurately processing financial transactions and serving as an effective source of information for members in the lobby, drive-thru window, or by telephone. Provide friendly, professional, confidential, and efficient assistance to members and company associates, ensuring a positive experience and minimizing wait time. Offer appropriate solutions and cross-sell credit union services to meet branch goals and achieve financial success.

Responsibilities

• Handle initial member contact via in-person interaction, phone, or email in a professional manner to enhance the member's experience (45%).
• Demonstrate efficiency with financial transactions, including receiving deposits, disbursing cash, and receiving loan payments. Verbally confirm intended transactions to meet member needs and minimize errors.
• Identify cross-sell opportunities to provide members with additional services and solutions. Refer members to appropriate staff for new accounts, loans, and consultations (15%).
• Assist in meeting branch growth goals for productivity and profitability. Participate in community involvement activities.
• Balance cash drawer daily to maintain transaction accuracy. Notify supervisors of discrepancies while following established policies. Keep cash drawer and all funds secure (15%).
• Address member inquiries on accounts, validate checks, count cash payments, issue cashier's checks, and receive currency for coin (10%).
• Research, troubleshoot, and resolve member concerns to enhance the member experience and address internal inquiries regarding policies, procedures, and products (5%).
• Assist other departments and branches with transactions as needed. Support department and branch managers in fulfilling member requests and merchant verifications (5%).
• Perform other duties as assigned.
• Comply with all company policies and procedures, applicable laws, and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

This role requires behaviors and actions that reflect the credit union's culture, mission, and core values through exceptional service supporting both employees and members. A strong commitment to service excellence and member-focused solutions is essential.

Requirements

• High school degree or GED required.
• Cash handling and customer service experience strongly preferred.

Skills

• Courtesy, tact, and diplomacy are essential for personal contact with others inside and outside the organization.
• Ability to perform job functions independently or with limited supervision and work effectively as part of a team.
• Ability to read and carry out written instructions and follow oral instructions.
• Clear communication and ability to deliver information logically and understandably.
• Basic math skills and accurate spelling up to a high school graduate level.
• Ability to deal calmly and professionally with diverse personalities and demonstrate high levels of customer service and discretion.
• Ability to perform responsibilities with composure under stress, deadlines, and fast-paced environments.
• Capability to handle multiple, simultaneous, and changing priorities.
• Highest level of discretion on internal and external confidential matters.

Physical Requirements

• Perform primarily sedentary work with limited physical exertion.
• Regularly lift a cash box of up to 10 lbs. and occasionally lift coin bags up to 30 lbs.
• Ability to stand, sit, and walk for extended periods.
• Reach and grasp using arms, hands, and fingers.
• Capable of climbing/descending stairs in emergency situations.
• Operate routine office equipment, including telephone, copier, facsimile, and calculator.
• Routinely perform work on a computer for an average of 6-8 hours per day.
• Capable of regular, reliable, and timely attendance.
• Ability to work extended hours when required or requested by management.

Working Conditions

• Routinely perform work indoors in a climate-controlled shared work area with minimal noise.

Pay

Competitive salary with weekly pay.

Schedule

Part-time, 28 hours per week:

• Monday: Off
• Tuesday & Wednesday: 12:30pm - 6:15pm
• Thursday & Friday: 11:45am - 6:15pm
• Saturday: 8:45am - 12:15pm

Benefits

• Paid vacation and holidays.
• Generous 401(k) retirement plan with company matches.