Teller

About the role

Specializes in branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. Processes a variety of financial transactions accurately and efficiently.

Responsibilities

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in key moments.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet customer needs.
• Actively engage in lobby management, greeting customers and proactively addressing their immediate needs.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; log all customer complaints accurately in the appropriate system.
• Transition identified sales opportunities and introduce customers to appropriate banking partners.
• Complete branch-related operational activities (e.g., cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering), BSA (Bank Secrecy Act), and KYC (Know Your Customer) related activities.
• Adhere to applicable compliance and operational risk controls in accordance with Company or regulatory standards.
• Promote an inclusive environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of audit points and issues raised by regulators.
• Complete other related duties as assigned.

Scope of Responsibilities

The position is responsible for providing exceptional service to branch customers and resolving routine problems in a timely manner. The role requires empathy, customer centricity, flexibility, digital fluency, entrepreneurial spirit, and critical thinking to support the Company’s culture and brand. The position also involves interacting with other Bank areas to resolve branch-related operational issues efficiently and accurately, staying current on operational changes, and demonstrating sound risk management decisions to reduce preventable losses and fraudulent activity.

Requirements

• High school diploma or equivalent (GED).
• Minimum of 6 months of customer service experience, including data entry and/or cash handling.
• Proven verbal communication and interpersonal skills.
• Demonstrated ability to provide exceptional customer service.
• Well-organized with proven time management and prioritization skills.
• Proficient with internet user-level technology.

Preferred Qualifications

• Bilingual skills based on branch needs.

Physical Requirements

• Ability to stand for long periods of time.
• Prolonged use of hands and fingers.
• Ability to lift light to heavy objects weighing 5 lbs – 30 lbs.
• Ability to read fine print.
• Ability to interact with customers in an open, face-to-face work environment.

Pay

$18.00 - $26.21 hourly (USD). The successful candidate’s compensation will be informed by their specific combination of knowledge, skills, and experience.