Teller

Duties And Responsibilities

• Demonstrate Citadel Class Service Principles of Accuracy, Convenience, Respect, and Value.
• Meet or exceed team performance goals, such as customer service, sales, and production.
• Accurately perform customers’ financial transactions by producing quality work.
• Initiate cross-sell opportunities of financial products and services to enhance relationships with customers.
• Educate and provide customers with product and/or service information.
• Maintain an awareness of competitors’ services.
• Handle heavy customer contact with confidence and assertiveness.
• Exhibit strong teamwork capabilities in an office environment.
• Communicate clearly and effectively in various settings, both verbally and in writing.
• Comply with Citadel’s operations and security procedures.
• Complete annual BSA training to remain compliant with the Bank Secrecy Act.
• Recognize and address potential risks and scams that could impact Citadel or its members.
• Maintain confidentiality of member financial information.
• Perform other duties as assigned.

Qualifications and Education Requirements

• 1 year of customer service and cash handling experience.
• 6 months + sales experience.
• 2+ years of customer service, cash handling, and sales experience preferred.
• Previous banking experience preferred.
• Demonstrate professionalism through dress and demeanor.
• Ability to navigate multiple software applications.
• Ability to achieve sales goals through outstanding service.
• Ability to adapt quickly to change and handle multiple tasks throughout the day.
• Ability to handle pressure and remain calm under stress.
• Desire to provide superior customer service and build long-term relationships.
• Basic and intermediate computer skills.
• Excellent communication and problem-solving skills.
• Adaptability when interacting with customers.
• Maintain confidentiality, promote integrity, and support the corporate mission.

Work Experience

• High school diploma or equivalency.

Performance Measurements

• Performance metrics will be established each year based on corporate and strategic goals.

Work Environment

• The noise level in the work environment is usually moderate.
• Employees may experience swings in work-related demands placed upon them by members.

Physical Demands

• Sit, stand, talk, and/or hear for extended periods.
• Occasionally walk, stoop, kneel, crouch, or bend.
• Regularly walk and move fluidly within a Retail Office or Corporate Office environment.
• Occasionally lift up to 20 pounds.
• Close visual acuity required.

Community Events

• Can occur in a variety of locations including indoors, outside, or at local employers who partner with Citadel.