Teletype Operator

About the role

The primary function of this role will be the operation of teletype computer terminals and NCIC/FCIC computer systems for queries, additions and deletions. Additionally responsible for the reception, screening, relaying and processing of public safety telephone and radio requests for Police personnel and other City personnel.

Responsibilities

• Receives, sends and disperses information using teletype NCIC/FCIC computer terminals, including but not limited to: updating and retrieving information related to wanted persons, stolen property, vehicle registration, stolen vehicles, missing children, modification, locations, saves, and/or clear files and other information.
• Processes telephone calls and radio requests in a courteous and accurate fashion for public safety units; ascertains by inquiry the nature of the request for proper disposition and resolution.
• Receives, responds to and documents request for warrants and Division of Motor Vehicles print outs; verifies, types and files warrants.
• Researches status of guns, vehicles, parts, boats, and other items to determine if stolen and notifies the appropriate agency of the results of such research.
• Operates specialized and secure radio, computer, and telephone equipment to communicate essential public safety related information.
• Communicates public safety requests to other municipal departments and outside agencies within the scope of public safety operations.
• Performs related work as required for Public Safety operation relative to this job description only, including but not limited to the following: use of a CAD terminal, monitor radio channels, conduct call outs of city personnel, contacting other government agencies, monitoring of property alarm/ID pass, issue spare radios, use of Smart X radio manager, monitor of CCTV systems and LPR, use of Code Red and/or MIR3 paging system or similar telephonic notification system, and resetting of OSSI and Computer Aided Dispatch passwords as required.

Requirements

• Required Graduation from an accredited high school or GED equivalent, plus one (1) year work experience in the field.
• Must meet FDLE guidelines and standards to be certified to operate public safety databases.
• Knowledge of the geography and street systems of the City and surrounding jurisdictions.
• Knowledge of the methods and practices of operating radio equipment.
• Basic knowledge of the civil and criminal law.
• Ability to detect the scope and magnitude of an emergency.
• Ability and willingness to learn public safety teletype operations.
• Ability to speak, read and write English with clarity and accuracy.
• Ability to operate a standard keyboard.
• Ability to prepare and maintain accurate notes and prepare required reports.
• Ability to monitor emergency radio communications.
• Ability to establish and maintain effective working relationships with the public and fellow employees in emergency and non-emergency situations.

Qualifications

• Required Graduation from an accredited high school or GED equivalent, plus one (1) year work experience in the field.
• Preferred Associate’s degree, plus three (3) years’ work experience in the field.

Skills

• Knowledge of the geography and street systems of the City and surrounding jurisdictions.
• Knowledge of the methods and practices of operating radio equipment.
• Basic knowledge of the civil and criminal law.
• Ability to detect the scope and magnitude of an emergency.
• Ability and willingness to learn public safety teletype operations.
• Ability to speak, read and write English with clarity and accuracy.
• Ability to operate a standard keyboard.
• Ability to prepare and maintain accurate notes and prepare required reports.
• Ability to monitor emergency radio communications.
• Ability to establish and maintain effective working relationships with the public and fellow employees in emergency and non-emergency situations.

Benefits

• Low cost health insurance giving you the best value - Medical, Dental, Vision and Flexible Spending Plans.
• Award Winning Wellness Program.
• Generous Paid Time Off Program inclusive of 13 Paid Holidays, Vacation Leave, Personal Leave, and Sick Leave.
• Repaying Student Loans? Employees at the City with 10 years of public service and on-time payments qualify for the Federal Student Loan Forgiveness Program.

Pay

Starting pay for this position is $24.31 an hour non-negotiable**

Schedule

Shift work can include holidays, weekends, evenings, nights, and early mornings as well as a fixed or rotating schedule. Overtime assignments may be required as needed.