TeleOps Operator

HireArt

About the role

The TeleOperations Operator supports an innovative, on-demand autonomous ride-hailing company by monitoring and guiding autonomous vehicles in real-time. The role requires strong technical skills, situational awareness, and the ability to handle complex scenarios.

Responsibilities

• Oversight of a fleet of autonomous vehicles in real-time
• Providing remote guidance to ensure safe operation
• Assisting in gathering and reporting performance metrics
• Working cross-functionally to provide feedback on TeleOps tools and system performance
• Maintaining high operational standards by following company protocols and regulatory requirements

Requirements

• Excellent driving history and no criminal history
• 2+ years of experience in operations, technical support, software testing, or a similar field
• Comfortable working with Windows and Linux operating systems; basic understanding of QA testing principles
• Excellent written and verbal communication skills
• Willingness to work flexible shift hours

Qualifications

• Bachelor’s degree in STEM, analytics, or related field
• Basic understanding of data analysis to help build out and analyze metrics
• Strong familiarity with video game-style controls or simulation software

Skills

• Technical aptitude
• Situational awareness
• Ability to remain calm under pressure

Benefits

• Pre-tax commuter benefits
• Employer (HireArt) subsidized healthcare benefits
• Flexible Spending Account for healthcare-related costs
• HireArt covers all costs for short- and long-term disability and life insurance
• 401k package

Pay

Commensurate with experience

Schedule

Full-time, ongoing contract position staffed via HireArt

Location

Available to candidates who are local to the Las Vegas, NV area