Teleserve Operator

About the role

This position is responsible for taking non-emergency calls via phone or in person for law enforcement assistance. Incumbents review requests, complete incident reports, and maintain daily records and files.

Responsibilities

• Receives non-emergency calls via the phone or in person for law enforcement assistance
• Compiles necessary information and completes incident report on all requests in compliance with Georgia law
• Assesses non-emergency calls, determines necessary action, and dispatches requests as necessary
• Maintains daily records and files of all service requests for tracking purposes
• Communicates with other departments as needed to request or provide information
• Testifies in Court
• Performs other duties of a similar nature or level

Requirements

• High School Diploma or GED
• One year experience in a law enforcement environment or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
• Must obtain Basic Terminal Operator of GCIC/NCIC certification within one year

This job is a safety-sensitive position that requires a pre-employment drug test and subsequent random drug and alcohol testing. It also requires fingerprinting. Due to the sensitive nature of this civilian role in a public safety department, a public safety background check is required, which may include motor vehicle and criminal histories.

Benefits

• Corporate-level benefits package
• Health coverage
• Robust wellness program (spouses can participate)
• Onsite employee wellness center
• Longevity pay
• Tuition reimbursement
• Professional development opportunities and career advancement

The value of Gwinnett County benefits can be up to 49 percent of an individual’s total compensation.

Pay

Grade B21(1). Salary will be dependent on education and experience.

About Gwinnett County

Gwinnett County Government is an award-winning employer committed to making life better for over a million diverse residents. Located 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta, Gwinnett offers economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. The county has received recognition as Atlanta’s Healthiest Employer, achieved Green Communities Platinum Certification, and been named a Top 100 Healthiest Workplace in America.

Vision: Gwinnett is the preferred community where everyone thrives.

Mission: Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values: Integrity, Accountability, Equity, Inclusivity, Innovation.