Telesales Team Member Level I

Job Description

As a Telesales Representative, you’ll help former owners rediscover the value of vacation ownership. You’ll guide them through a sales process, listen with empathy, and match them with the right product at the right price. This role offers a steady income, biweekly pay, benefits, and the chance to build lasting relationships while driving revenue for Westgate.

• Makes outbound/receive inbound calls to past owners to generate new sales, and upgrades to restructure their accounts.
• Re-engages canceled owners by understanding concerns, overcoming objections, and offering tailored product solutions.
• Manages leads over a 45-day sales cycle with consistent follow-up (calls, emails, texts).
• Presents the full Westgate product portfolio (cross-trained across all inventory).
• Ensures customer satisfaction by confirming products sold meet needs and expectations.
• Achieves department standards:
• - 50+ calls daily
• - $40,000+ average net volume
• Accurately documents all interactions and follows company/regulatory policies.
• Partners effectively with Telesales Team lead who is organizing and assigning leads.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Additionally, individual must possess and adhere to the following core company values: Integrity, Passion and Work Ethic.

• Active Florida Real Estate License (required).
• 6+ months timeshare sales experience preferred.
• High school diploma or GED.
• Strong communication and objection-handling skills.
• Organized, self-motivated, and goal oriented.
• Basic computer and CRM proficiency.

Additional Information

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.