Telesales Executive – IT Sales

Responsibilities

• Speak to customers, either phone or over the email
• Gain an understanding of customers' specific business needs and apply product knowledge to meet them
• Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes, and then documenting them
• Carry out cold-calling in order to create interest in products and services, generate new business leads and arrange meetings
• Manage workload in order to organise and prioritise daily and weekly goals

Requirements

• 12th grade or higher education
• 06-18 months of experience in telemarketing, sales or customer service
• Excellent verbal communication skills and a clear and confident phone manner, with the ability to articulate product features and benefits persuasively
• A customer-focused mindset with the ability to understand and address customer needs
• Decision making and excellent negotiation skills
• Dynamic, enthusiastic & passionate to achieve
• Basic computer literacy and familiarity with Excel, Word, Power Point etc
• Additional language proficiency in Hindi and English
• Experience within IT services and IT skills would be beneficial, but not essential

Qualifications

• Permanent
• Work from Home
• Monday to Friday 10 am – 6 pm working timing

Benefits

• Mobile and Internet allowance
• Performance-based incentives
• 24 days annual leave plus government holiday
• Health insurance

Pay

₹12,000.00 - ₹15,000.00 per month plus incentive