Telerecruiter

About the role

Contacts eligible blood donors who have previously given blood by telephone and other approved communication methods (emails, text, flyers) and re-recruits them to donate regularly while meeting team measurements each month.

The list of essential functions outlined is intended to be representative of the duties and responsibilities performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Responsibilities

• Contact eligible blood donors by telephone and other approved communication methods (emails, text, flyers) to recruit them for regular donations.
• Provide excellent customer service at all times; establish rapport with donors and potential donors, and educate them on the organization’s programs and services.
• Enter donor information into the electronic database and utilize various methods for appointment reminders.
• Comply with and maintain current knowledge and understanding of Donor Recruitment policies, procedures, and other related regulations.
• Assist in stabilizing and maintaining blood donation inventory levels.

Requirements

• Ability to communicate effectively orally and in writing, and comfortable speaking with donors on the phone.
• Ability to meet pre-defined monthly metrics related to outreach calls, appointments confirmed, booking accuracy, and show rates; eligible to earn a monthly incentive award based upon goal achievements.
• Ability to follow oral and written instructions.
• Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work.
• Ability to speak, write, read, and understand English.
• Skill in operating office equipment.
• Basic computer skills including knowledge of Microsoft Office applications and database software navigation.

Qualifications

• High School diploma or equivalent.

Physical Requirements

• Tasks involve the ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (up to 20 pounds).
• Tasks may involve some manual dexterity, visual acuity, hearing acuity, and extended periods of time at a keyboard or work station.

Environmental Requirements

• Functions are regularly performed inside without potential for exposure to adverse conditions, such as inclement weather, atmospheric elements, and pathogenic substances.
• The noise level in the work environment is usually moderate.

Schedule

Candidate will work 3:00 PM - 8:00 PM most nights and Saturday 9:00 AM - 5:30 PM.