Telerecruiter

Contact Information

Contacts eligible blood donors by telephone and other approved communication methods from previously developed lists to setup a donation appointment. Candidate will need to have strong customer services skills enabling them to schedule a large number of appointments for our concierge service, rare donor program and platelet conversions...

Essential Functions

• Contacts eligible blood donors and recruits them to donate regularly
• Provides excellent customer service at all times; establishes rapport with donors and potential donors, and educates them on the organization’s programs and services
• Enters donor information into the electronic database and utilizes various methods for appointment reminders
• Complies with and maintains current knowledge and understanding of Donor Recruitment policies, procedures and other related regulations
• Aids in stabilizing and maintaining blood donation inventory levels

Knowledge, Abilities and Skills

• Ability to communicate effectively orally and in writing, and comfortable speaking with donors on the phone
• Ability to meet pre-defined monthly metrics related to outreach calls, appointments confirmed, booking accuracy, and show rates; eligible to earn a monthly incentive award based upon goal achievements
• Ability to follow oral and written instructions
• Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
• Ability to speak, write, read, and understand English
• Skill in operating office equipment
• Basic computer skills including knowledge of Microsoft Office applications and database software navigation

Physical Requirements

• Tasks involve the ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds)
• Tasks may involve some manual dexterity, visual acuity, hearing acuity, and extended periods of time at a keyboard or work station

Environmental Requirements

• The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job
• Functions are regularly performed inside without potential for exposure to adverse conditions, such as inclement weather, atmospheric elements and pathogenic substances
• The noise level in the work environment is usually moderate