IN Telecounselor

Job Summary

Telecounselors provide individual counseling services via a HIPAA compliant, synchronous video platform to patients within New Season's clinics across the United States. They may work remotely and must adhere to assigned schedules dependent on clinic assignments and patient needs. Team members work within a multidisciplinary treatment team to identify and meet the clinical needs of the patient and support their overall well-being.

Essential Functions

• Performs individual counseling with assigned patients via synchronous video communication.
• Educates patients in all aspects of treatment, corresponding health issues, and steps to recovery.
• Maintains a performance standard of 50% of hours worked spent in direct one-on-one patient contact each month.
• Completes patient telecounseling screening, psychosocials, DAP notes, individualized treatment plan, reassessments, and all other program-related documentation within required time frames.
• May work with patients to complete intake, admission, discharge, and transfer paperwork.
• Documents patient progress and completes organization and state-mandated forms in the identified electronic health record and any other required systems.
• Maintains file compliance in accordance with policy and procedure and completes timely corrections to any documents or files that are found to be out of compliance.
• Identifies any clinical/case management needs and works to address those needs.
• Establishes and maintains communication with assigned clinic leadership and support staff; responding to all emails within one (1) business day and maintaining a live updated shared calendar for patient scheduling purposes.
• Reports patient abuse, neglect, and exploitation as required.
• Reports patient grievances as required.
• Captures and coordinates Urine Drug Screens with clinic liaisons and completes any required documentation.
• Ensures the reading and understanding of the General, program, and state-specific Policy and Procedures Manuals.
• Ensures compliance with 42 CFR Part 2 (Federal Confidentiality Regulations) and 45 CFR, Parts 160 & 164 (HIPAA).
• Is responsible for obtaining and maintaining proper licensure and/or certification according to specific state requirements and program needs.
• Actively participates in preparation for surveys and inspections conducted by CARF, the State, DEA, Board of Pharmacy, and any other agency site visits as dictated by state laws or regulations.
• Participates in all staff meetings and assigned clinic treatment team meetings as scheduled.
• Participates in both individual and group supervisions as scheduled.
• Ensures compliance with local, state, federal, and Colonial Management Group, LP rules, regulations, and policies.
• Absolutely acts in the best interests of the program and company; honors, supports, and protects the proprietary data and rights of the company.
• Performs other tasks as assigned by clinic, region, or corporate leadership.

Minimum Qualifications

• Education/Licensure/Certification: Master's degree in a Human Services related field. Current independent counseling license (LMHC, LCSW, LMFT or equivalent) in the state of employment, with at least 1 year at current license level; consideration may be given to candidates who are current Registered Interns under active supervision and will obtain unrestricted licensure within 90 days of hire.
• Experience Required: Knowledge and background in Substance Abuse and/or Telecounseling Services is preferred.
• Skill and Ability: Excellent interpersonal and communication skills, ability to multitask, work independently, prioritize, and be dependable and reliable, basic mathematics skills.

Benefit Highlights

• Eligible for remote work environment
• 3 weeks of PTO
• Excellent Medical (EPO & PPO plans), Dental, and Vision Insurance
• FSA's and Teladoc services
• Life Insurance
• Short/Long Term Disability
• 401K with Matching