Telephonic Medical Assistant - USFTGP UMSA Clinical Ops

Responsibilities

• Provides 100% telephonic patient care within the Experience Center, with hybrid remote opportunities based on performance.
• Supports staff, providers, residents, and medical students through a team-based approach, performing patient care-related communication, clerical tasks, registration, scheduling, documentation, and coordination of services across multiple departments or specialties.
• Conveys clinical information related to patient screenings, testing, vital signs, medications, and symptoms in a clear and professional manner.
• Implements standing orders, processes medication refills per protocol, facilitates care coordination, ensures accurate documentation, and promotes a seamless and positive patient experience.
• Aids in onboarding new staff and supports continuous quality, safety, and clinic performance metrics.

Requirements

• Required High School or GED Certification
• Certification of Medical Assistant Training Program
• CMA/RMA Certification/Registration
• BLS/AED Certification
• Previous Experience of minimal five (5) years as a Certified Medical Assistant in a healthcare setting.

Technical Knowledge, Skills, And Abilities

• Knowledge of clinical protocols, standing orders, and patient care standards relevant to outpatient medical specialties and telephonic care workflows.
• Ability to communicate clinical information clearly and professionally over the phone, including symptoms, test results, medication needs, and care instructions.
• Strong proficiency in electronic health records (EHRs) with the ability to document while speaking with patients and manage multiple communication platforms.
• Skilled in patient scheduling, registration, demographic updates, and insurance verification, ensuring smooth telephonic operational workflows.
• Ability to recognize and escalate urgent or emergent patient concerns according to established policies to promote timely and safe interventions.
• Excellent customer service, interpersonal, and problem-solving skills, demonstrating integrity, empathy, and commitment to a high-quality patient experience.

Benefits

Hybrid Remote Work Schedule: Monday, Tuesday, Wednesday, Thursday, Friday from 8am-5pm

Pay

$37,252.80 Minimum Salary

Schedule

Full-time