Telephonic Interviewer

Responsibilities

• Conducts telephonic interviews for insurance company applicants in a quiet, professional environment without interruptions and/or distractions.
• Receives calls from CSR area to complete telephone interviews with Long Term Care applicants.
• Uses pre-determined follow-up questions needed for a thorough collection of data.
• Gives concise, accurate documentation on client's health history.
• Accurately documents history and lifestyle information essential to the Underwriting process using pre-determined, scripted follow-up questions.
• Tactfully refocuses applicants who wander off the subject.
• Completes all interviews in a timely manner, according to department guidelines.
• Maintains an 85% productivity level as measured by the Management Operating System in place (MOS).
• Maintains a minimum 96% quality standard on all telephonic interviews.

Requirements

• High school diploma or equivalent.
• Ability to work independently and manage multiple tasks simultaneously.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Knowledge of long-term care insurance processes and underwriting procedures.