Telephonic Interviewer - A

About the role

This position performs telephonic interviews for clients who have applied for insurance. You will conduct interviews in a quiet, professional environment to collect and document health history and lifestyle information essential to the underwriting process.

Schedule

Monday–Friday, 8:00 AM–5:00 PM or 9:00 AM–6:00 PM CST.

Responsibilities

• Conduct telephonic interviews with long-term care insurance applicants without interruptions or distractions.
• Receive calls from the customer service area to complete telephone interviews.
• Use pre-determined follow-up questions to collect thorough data on the applicant’s health history.
• Provide concise, accurate documentation of the client’s health history.
• Accurately document lifestyle information using scripted follow-up questions.
• Tactfully refocus applicants who stray off-topic.
• Complete all interviews in a timely manner according to department guidelines.
• Maintain an 85% productivity level as measured by the Management Operating System (MOS).
• Maintain a minimum 96% quality standard on all telephonic interviews.
• Perform other assigned duties as needed.