Telephone Triage Virtual RN

Job Summary

This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Qualifications

• Associate Degree in Nursing or RN Diploma - Required
• Bachelor's Degree in Nursing– Preferred
• 3+ years of experience in bedside nursing required
• Telehealth experience helpful, not required
• BLS Certification Required
• Compact license in your state of residence is preferred
• Licensure required for these states (NV, CA, and AK)

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

Parallon, Inc.

Parallon, Inc. offers a total rewards package that supports the health, life, career and retirement of our colleagues. We also provide full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon, Inc. has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

About the Role

We are seeking a Telephone Triage Registered Nurse who can provide nurse advice and triage services to consumers calling with clinical questions. This role involves providing appropriate compassionate advice to callers using evidence-based clinical decision tools to help callers make personal health decisions. Facilitating referrals for health services as appropriate via telephone and performing all components of call processing are also part of the responsibilities.

Responsibilities

• Provide nurse advice and triage services to consumers calling with clinical questions
• Facilitate referrals for health services as appropriate via telephone
• Utilizes nursing skill and along with approved protocols to provide telephone nurse triage and/or health advice to consumers with clinical questions or symptoms
• Makes cross referrals as indicated
• Documents caller information and outcomes in a relational database system in accurately and as prescribed by current standards and policies
• Maintains confidentiality, HIPAA and PHI compliance
• Communicates appropriately and clearly with departmental management, co-workers and callers and exhibits willingness to master new work routines and methods
• Provides homecare, advice and/or education to callers that respects the cultural, spiritual, intellectual/educational, and psychosocial differences of individuals and preserves caller’s autonomy, dignity and rights
• Maintains and contributes to a collaborative professional and ethical work environment
• Actively participates in team meetings and engages in the processes of the contact center

Skills

• Excellent communication skills
• Ability to handle multiple tasks simultaneously
• Strong problem-solving skills
• Knowledge of nursing models and protocols
• Ability to maintain confidentiality and comply with HIPAA regulations

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

Pay

The pay for this position is commensurate with experience.

Schedule

Shift Schedules Available: 3 Evenings/Nights with 1 Weekend day (4 day - 10 hour shifts)