Telephone Surveyor

About the role

IPRO is seeking Telephone Surveyors to conduct telephone secret shopper surveys of provider offices for multiple state contracts to assess network adequacy. This is a temporary role essential for the successful completion of surveys.

Responsibilities

• Prioritize conducting outbound calls and data entry activities.
• Follow telephone survey scripts and tools.
• Organize and maintain proper record of all telephone surveys and data entry activities for review.
• Meet daily or weekly goals for completed surveys and calls.

Qualifications

• Knowledge of customer service practices and principles.
• Excellent data entry and typing skills.
• Strong verbal and written communication skills.
• Excellent active listening capabilities.
• Basic computer proficiency.
• Comfortable working in fast-paced environments.
• Strong time management and organizational skills.
• Exceptional interpersonal and rapport building skills.
• Exceptional ability to multi-task, especially type/enter data while on an active phone call.
• Professionalism to follow protocols and accurately document interactions.

Education & Experience

• High school diploma or equivalent required.
• Associate's degree or some college preferred.
• Minimum of one (1) year experience in a call center environment or in customer service making outbound calls.
• Medical office front desk/reception experience preferred.
• Data entry experience.
• Prior experience conducting secret shopper calls a plus.

Pay

Hourly range: $19.00 – $21.00. Actual rate depends on experience, education, credentials, location, and budget.

Schedule

Monday – Friday, 8:30 am – 5:00 pm.

Location

Office based in Jericho, NY.