Telephone Operator - Temporary

Scope

Under direct supervision, is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provides a pleasant and helpful phone contact for callers.
• Responsible for opening and closing the switchboard.
• Responsible for the in-house paging system.
• Performs clerical duties as assigned to maintain workflow in the department.

Qualifications

• Education: High school diploma or equivalent required.
• Experience/Training: Position is entry level and requires (0-3) years of related experience, preferably in a medical setting.

Schedule & Location

• Employment Type: Full-Time for a duration of 3-6 months
• Monday - Friday
• Location: Vancouver, WA

Pay

Salary Range: $17.40-$25.22 Per Hour. Final offer amounts are determined by a review of the candidate's applicable experience and qualifications, as well as internal employee equity considerations.

Benefits

For benefit-eligible employees who work 20 hours or greater, we proudly offer the following:

• Medical, Dental, Vision, Life and Disability
• HSA and Flexible Spending Accounts
• Voluntary Critical Illness, Hospital, and Legal Plans
• PTO and Holiday Plans
• Retirement Savings Plans
• Robust Wellness Program and Incentives
• EAP
• Perks
• Jeans Fridays!

Physical Demands

Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and other such office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.