Telephone Operator

About the role

Responsible for answering incoming telephone calls from patients, families, the community, and internal hospital staff and connecting callers to providers, teams, and resources throughout the organization. Telephone Operators model Seattle Children’s core values by providing excellent, quality customer experiences for Seattle Children’s patients, families, the community, and clinic partners. Telephone Operators provide information and customer service to families using critical thinking skills to best determine a caller's request and where to route the call within the organization. Telephone Operators demonstrate empathy, high attention to detail, effective communication, and commitment to teamwork. Staff in this role communicate frequently with many partners, both internal and external to the organization. Telephone Operators use multiple software applications to efficiently process calls, deliver communications for all hospital emergencies, and maintain on-call schedules for clinical teams.

Requirements

• High School graduate or equivalent experience.
• Basic computer skills.
• Previous experience answering high volume telephone lines.
• Previous work or volunteer experience interacting with the public in a customer service capacity.

Preferred Qualifications

• An Associate's Degree or higher.
• Prior hospital or healthcare experience.

Pay

$21.30 - $28.48 per hour (calculated based on full-time employment of 2080 hours per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.

Benefits

Seattle Children’s offers a generous benefit package, including:

• Medical, dental, and vision plans.
• 403(b) retirement plan.
• Life insurance.
• Paid time off.
• Tuition reimbursement.

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible. Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay.

Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana, and Idaho – the largest region of any children’s hospital in the country. U.S. News & World Report consistently ranks Seattle Children’s among the nation’s best children’s hospitals. For more than a decade, Seattle Children’s has been nationally recognized in key specialty areas.

As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity, and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community.