Telephone Operator

Responsibilities

• Answers all incoming calls courteously and efficiently, connecting callers to the appropriate extension.
• Accurately takes and relays messages in a timely manner.
• Responds promptly to emergency and urgent calls from patients, directing them to clinical staff as needed.
• Handles operator functions, including triaging calls, transferring calls, setting up conference calls, instructing users on phone procedures, and reporting any telephone or equipment issues.
• Offers a friendly and helpful phone experience for all callers.
• Assists with clerical tasks as assigned to support departmental workflow.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• At least one (1) year of office experience, preferably in a medical/clinical setting.

Physical Demands

• Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination.
• Requires standing and walking for extensive periods of time.
• Occasionally lifts and carries items weighing up to 40 lbs.
• Requires corrected vision and hearing to normal range.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work is performed in an office environment. Involves high levels of contact with patients and public.