Telephone Operator (SEIU), Per Diem, Variable Shift

About the Location

Nestled on the Central California Coast, Adventist Health Sierra Vista is a 162-bed acute care facility that has been serving the community since 1959. The hospital includes a Level III Neonatal Intensive Care Unit and is a county-designated trauma center. San Luis Obispo offers a lively community with a charming downtown, comfortable coastal weather, and idyllic views. It is a fifteen-minute drive from the serenity of Avila Beach, known for natural hot springs, and Pismo Beach, known for sand dunes and eucalyptus trees.

About the Role

Operates telephone switchboard console, overhead paging system, two-way radio, alpha/numeric paging unit, and wall alarm panels. Answers calls in a courteous and timely manner, accurately connects callers to their requested destination, and provides appropriate information and assistance as needed. Performs light clerical functions and occasionally trains new employees. This position is represented by SEIU.

Responsibilities

• Answers incoming telephone calls and provides information when requested, utilizing excellent customer service skills and professional telephone etiquette at all times.
• Answers, evaluates, and directs all calls efficiently, responding with patience and a positive attitude to callers' requests.
• Provides answering service coverage for identified departments in accordance with established procedures.
• Operates paging system in accordance with established procedures.
• Acts as a dispatcher between hospital personnel and security when the security office is closed.
• Handles emergency calls in accordance with established procedures.
• Monitors calls to ensure they have been properly followed through.
• Monitors all alarm panels, telephones, two-way radio, and fax located in the department. Documents any malfunctions and/or alarm activations and notifies designated personnel/departments as required.
• Verifies and updates on-call lists.
• Assists with admitting patients as needed, ensuring patient information is maintained, current, and correct.
• Sorts and distributes mail as needed.
• Orients, instructs, mentors, and develops personnel on job duties, assignments, opportunities, and activities of the department as it relates to their position and their relationship with other departments/staff as needed.
• Performs other job-related duties as assigned.

Requirements

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
• Customer service call center experience: Preferred

Pay

The estimated base pay for this position is $25.00 to $27.04 per hour. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions.

Schedule

• Full time
• Per Diem
• Shift Length: 8 Hours

Adventist Health is committed to the safety and wellbeing of our associates and patients. All associates are required to receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.