Telephone Operator - Part Time, Variable Shift

About the role

Centered in the heart of Yuba-Sutter County, Adventist Health and Rideout has been one of the area's leading healthcare providers since 1907. We are comprised of a 221-bed hospital, 21 physician clinics, home care services, comprehensive cancer care and a vast scope of award-winning services located throughout Marysville and the surrounding areas. The allure of Marysville's community is complimented by its proximity to major metropolitan cities in the Bay Area and Sacramento, as well as just a quick drive to Lake Tahoe.

Responsibilities

• Answers incoming telephone calls and provides information when requested, utilizing excellent customer service skills and professional telephone etiquette at all times.
• Answers, evaluates, and directs all calls efficiently. Responds with patience and positive attitude to the caller's request.
• Provides answering service coverage for identified departments and in accordance with established procedures.
• Operates paging system in accordance with established procedures.
• Acts as a dispatcher between hospital personnel and security when the security office is closed.
• Handles emergency calls in accordance with established procedures.
• Maintains accurate records and logs of all calls and actions taken.
• Monitor all alarm panels, telephones, two-way radio, and fax located in the department. Document any malfunctions and/or alarm activations and notify designated personnel/departments as required.
• Verifies and updates on-call lists.
• Aids in admitting patients as needed. Ensures patient information is maintained, current and correct.
• Sorts and distributes mail as needed.
• Orients, instructs, mentors and develops personnel on job duties, assignments, opportunities, and activities of the department as it relates to their position and their relationship with other departments/staff as needed.
• Performs other job-related duties as assigned.

Requirements

Education and Work Experience:

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
• Customer service call center experience: Preferred

Qualifications

Essential Functions:

• Answers incoming telephone calls and provides information when requested, utilizing excellent customer service skills and professional telephone etiquette at all times.
• Answers, evaluates, and directs all calls efficiently. Responds with patience and positive attitude to the caller's request.
• Provides answering service coverage for identified departments and in accordance with established procedures.
• Operates paging system in accordance with established procedures.
• Acts as a dispatcher between hospital personnel and security when the security office is closed.
• Handles emergency calls in accordance with established procedures.
• Maintains accurate records and logs of all calls and actions taken.
• Monitor all alarm panels, telephones, two-way radio, and fax located in the department. Document any malfunctions and/or alarm activations and notify designated personnel/departments as required.
• Verifies and updates on-call lists.
• Aids in admitting patients as needed. Ensures patient information is maintained, current and correct.
• Sorts and distributes mail as needed.
• Orients, instructs, mentors and develops personnel on job duties, assignments, opportunities, and activities of the department as it relates to their position and their relationship with other departments/staff as needed.
• Performs other job-related duties as assigned.

Skills

Skills not specified.

Benefits

Not specified.

Pay

The estimated base pay for this position is $25.00 to $30.01. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.

Schedule

Variable Shift