Phone Operator - Part-Time

About the role

The Switchboard Operator / Receptionist performs all functions necessary at the Reception Desk / Switchboard. The role requires performing tasks under general supervision using established procedures and innovation, making occasional independent judgments and recommendations. It involves constant standing or sitting, frequent communication, repetitive hand motions, light lifting (up to 20 lbs constantly, up to 50 lbs occasionally), and occasional exposure to noisy environments.

Responsibilities

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Answers and directs incoming phone calls in a prompt, friendly and outgoing manner.
• Handles customer and associate questions and requests.
• Distributes applications to prospective new associates.
• Coordinates and schedules appointments for Management.
• Files, copies and performs other clerical assignments as needed.
• Maintains associate bulletin boards; ensures they are current; posts schedules.
• Remains familiar with store layout.
• Remains knowledgeable of all product.
• Remains aware of advertised sales, special events and store layout.
• Keeps work area clean, neat and well stocked with supplies.
• Follows all Company Policies and Procedures.
• Performs all other duties as assigned.

Requirements

High school diploma or equivalent experience.

Qualifications

• Ability to calculate figures such as discounts and make change to customers.
• Ability to communicate in a friendly and professional manner to customers and other associates.
• Ability