Telephone Operator - Part Time - 1st Shift - Saturday and Sunday

The Telecommunications Operator

Serves as the first point of phone contact for Dayton Children’s Hospital, delivering a welcoming and professional experience for all callers.

• Manages high volume incoming, outgoing, and interoffice calls while ensuring accurate routing to the appropriate departments or individuals.
• Processes emergency notifications, overhead paging, and urgent alerts in accordance with established protocols.
• Supports patient care and hospital operations by providing on call information, patient information, and directory assistance.
• Maintains effective communication and supports safety throughout the organization by monitoring fire alarms, weather conditions, and other safety indicators.
• Utilizes the hospital’s mass notification system overhead paging, and/or Vocera messaging during emergency situations to ensure rapid communication with response teams, on call physicians, and employees.

Required Qualifications

• High school diploma or GED
• Minimum of two (2) years of customer service experience
• Excellent interpersonal and communication skills, both verbal and non-verbal
• Ability to interact compassionately and professionally with patients, families, and staff
• Strong problem solving and conflict resolution skills
• Demonstrated ability to remain calm and professional in high stress or emotionally sensitive situations
• Basic computer skills and ability to learn hospital systems
• Ability to maintain confidentiality and comply with HIPAA regulations
• Reliable attendance and punctuality
• Ability to work assigned shifts, including holidays or varied hours
• Strong attention to detail and ability to multitask in a fast-paced environment

Preferred Qualifications

• Three (3) years of customer service experience in a call center, healthcare communications, or emergency dispatch environment
• Customer service experience in a fast-paced, public-facing role
• Bilingual abilities
• Proficiency with communication systems, paging systems, and computer-based applications