Telephone Operator

Rocky Mountain Cancer Centers (RMCC) is Colorado's largest and most comprehensive provider of cancer care. This entry-level telephone operator role in Greenwood Village is ideal for candidates looking to build clinical experience, offering training and exposure to clinical processes, documentation, and patient flow. RMCC team members share a commitment to providing the best care possible for every patient, whether through direct clinical support or behind-the-scenes roles like this one.

Responsibilities

• Courteously and efficiently answer all incoming calls and connect callers with the correct extension.
• Take and relay messages accurately and in a timely manner.
• Respond to emergency and urgent calls from patients promptly, directing callers to clinical staff as necessary.
• Perform operator functions including triaging calls.
• Provide a pleasant and helpful phone contact for all callers.
• Responsible for opening and closing the switchboard.
• Enter navigating care tickets.

Requirements

• High school diploma or equivalent required.
• Minimum two years of office experience, preferably in a medical setting.

Physical Demands

• Work may require sitting for long periods, stooping, and bending/stretching for files and supplies.
• Occasional lifting of files or paper weighing up to 30 pounds.
• Manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment.
• Vision correctable to 20/20 and hearing within normal range for telephone contacts.

Work Environment

• Work is performed in an office environment.
• Involves high levels of contact with patients and the public.

Pay

Salary range: $18.00–$20.00 per hour. Pay is based on several factors including education, work experience, and certifications.

Benefits

• Health, dental, and vision plans
• Wellness program
• Health savings account
• Flexible spending accounts
• 401(k) retirement plan
• Life insurance
• Short-term and long-term disability insurance
• Employee Assistance Program (EAP)
• Paid time off (PTO)
• Holiday pay
• Tuition reimbursement

All qualified candidates are required to pass a background check and a non-federal drug test (excluding marijuana) post-offer and prior to hire.