Telephone Operator

About the role

Full Time - NIGHTS - Friday - Monday (11PM-7AM) plus on call T,W,TH or Per Diem Sat/Sun 7AM-3:30 PM AND Monday - Wednesday On Call 16-40 Hours per week

Responsibilities

• Answers all incoming calls, including page phone and switchboard in a timely manner placing them on hold as necessary.
• Handles each call in a professional manner and treats callers with respect and courtesy.
• Follows customer service standards for phone communications as set by department management, based on Customer Service training session and materials.
• Answers the Switchboard in a timely manner and doesn't let calls wait in queue.
• Requests the assistance of other departments with a call rather than blind transferring calls to unaware recipients.
• Pages all personnel based upon approved schedule as needed.
• Understands and interprets all hospital codes and identifies communication action for each code.
• Responds to hospital codes and notifies all pertinent hospital personnel as required by department procedures.
• Monitors alarm indicators and enunciators for hospital locations and notifies appropriate personnel.
• Immediately answers Emergency / 123 lines and responds immediately by notifying the appropriate staff.
• Demonstrates a strong sense of urgency to all emergency calls.
• Assists staff and patients with long distance calls as authorized in established department procedures. Records the required information on the long distance log sheet.
• Follows medical center's policy regarding releasing any patient information.

Qualifications

• HS diploma/GED or equivalent experience
• Contact Center or office experience preferred
• Excellent communication skills
• Bilingual in Spanish desired

Benefits

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more