Telephone Nurse Triage, Endocrinology

About the role

Independently plans and provides professional nursing care for patients within a specific population and in accordance with the medical and nursing plans of care and established policies and procedures. Delivers, manages, and coordinates care and services via telecommunications technology within the domain of Ambulatory Care Nursing. Provides nursing services to patients and families in accordance with the scope of the RN as defined by the North Carolina Board of Nursing. Directs and leads other assigned team members and collaborates with multidisciplinary team members to provide age/developmentally appropriate care in accordance with nursing standards of care and practice.

Responsibilities

• Provides patient/family centered care, acting as partner and adviser, assists and supports patients and families to manage optimally their health care, respecting their culture and values, individual needs, health goals and treatment preferences.
• Applies critical reasoning and astute clinical judgment in order to expedite appropriate care and treatment, especially given that the patient may present with complex problems or potentially life threatening conditions that the nurse will assess through use of telecommunication technologies i.e. telephone, fax, email, internet, or patient portal technology.
• Schedules and follows up on test results for providers.
• Explains test results and medications to patients using active listening skills, approved protocols, and evidence based practice.
• Applies the provisions of the American Nurses Association Code of Ethics for Nurses to professional obligations and for the patients entrusted to their care.
• Participates in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings.
• Focuses on patient safety and the quality of nursing care by applying appropriate nursing interventions, such as identifying and clarifying patient needs, conducting health education, promoting patient advocacy, coordinating nursing and other health services, assisting the patient to navigate the health care system, and evaluating patient outcomes.
• Maintains knowledge of care teams for coordination of patient care, self-management, population management and communication skill.
• Demonstrates exceptional assessment, critical thinking, and customer service skills.
• Performs other related duties incidental to the work described herein.

Requirements

• Graduation from an accredited School of Nursing with two years of acute care experience required.
• Prioritize acute care experience within the last 10 years.
• Preferred previous experience in Telephone Triage and with Health Insurance and Managed Care concepts.

Qualifications

• Current license as a Registered Nurse (RN) in the State of North Carolina.
• Basic Cardiac Life Support (BCLS) certification required.

Skills

• Critical Reasoning
• Astute Clinical Judgment
• Active Listening
• Evidence Based Practice
• Customer Service
• Assessment
• Coordination
• Communication

Benefits

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Compensation
• Premium pay
• Incentive pay
• Paid Time Off programs
• Health and welfare benefits
• Family benefits
• Defined contribution retirement plans with employer match and other financial wellness programs
• Education Assistance Program

Pay

$35.50 - $53.25

Schedule

40 hours