Telephone Navigation LPN-On-site

About the role

The Care Navigation Nurse LPN supports referral intake, care coordination, and initial clinical triage to ensure timely, accurate, and efficient access to hospice services. The role emphasizes one-call resolution whenever possible and seamless progression of referrals through dispatch.

Responsibilities

• Retrieve, monitor, and process referrals for hospice services and Western Reserve Navigator potential patients from multiple sources, including: o CarePort o Electronic fax inbox o Phone referrals o Other designated referral sources
• Learn and utilize the dispatch process to schedule appointments for prospective patients
• Follow up on referrals that do not progress to dispatch in a timely manner
• Perform direct admits to inpatient care centers as needed
• Take clinical calls from patients and caregivers; attempt resolution and escalate appropriately
• Notify primary care teams of any clinical issues addressed
• Participate in quality improvement and process improvement initiatives
• Perform other duties as assigned

Requirements

• Hospice experience strongly preferred
• Excellent verbal and written communication skills
• Ability to communicate calmly and compassionately with patients and families in distress
• Strong teamwork and collaboration skills
• Comfortable using multiple technologies, including: o Electronic Medical Records (EMR) o Phone systems o Referral and intake platforms

Success Capabilities

• Licensed Practical Nurse (LPN) in the state of Ohio

Physical Requirements

• Sedentary work requiring the exertion of up to ten (10) pounds of force occasionally and some light work and lifting requiring the exertion of up to 20 pounds occasionally; work requires sitting, stooping, bending, kneeling, reaching, standing, fingering, grasping and repetitive motions; vocal communication; hearing, and visual acuity.
• Employee is not subject to adverse environmental conditions.

Total Rewards Package

• Retirement
• Health
• Dental
• Vision
• voluntary benefits
• Corporate Discounts
• Tuition Assistance
• Technology Package
• Protocols in place for wellbeing during COVID-19

Conditions Of Employment

• Compliance to Annual Flu Shot Policy or ability to provide exemption documentation
• Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed
• Provide an active driver’s license
• Ability to provide proof of eligibility to work in the United States
• High level of integrity, ethics and professionalism